Need help?Do you have a question about the Suncorp Move2500 and is the answer not in the manual?
General| Brand | Suncorp |
|---|---|
| Model | Move2500 |
| Category | Touch terminals |
| Language | English |
Lists phone numbers and details for merchant terminal faults and inquiries.
Illustrates the physical keyboard layout of the Countertop Move2500 terminal.
Illustrates the physical keyboard layout of the Mobile Move5000 terminal.
Step-by-step instructions for powering the Move5000 terminal on and off.
Guides on how to navigate and access the terminal's menu system.
Explains the different methods for processing card transactions on the terminal.
Details how to use contactless payment methods like tap-and-go.
Step-by-step guide for processing a debit card sale transaction.
Instructions for processing debit card sales that include cash withdrawal.
Process for allowing customers to withdraw cash using a debit card.
Guide for processing credit and charge card sale transactions.
Procedure for processing a refund transaction on the EFTPOS terminal.
Instructions for processing transactions where the cardholder is not present.
Steps to cancel or void a previously processed transaction.
Guide for processing debit card sales with optional tipping in restaurants.
Process for debit card sales with cash out and tipping in restaurants.
How to process cash withdrawals only using a debit card in a restaurant setting.
Steps for processing credit card sales with optional tipping.
Procedure for issuing refunds in a restaurant or cafe environment.
How to process MOTO transactions for restaurant services.
Process for voiding transactions in a restaurant context.
Instructions for activating User ID functionality for staff.
Instructions for deactivating User ID functionality for staff.
Details how to generate reports based on User ID and tips.
Guide for processing debit card sales in hospitality settings.
Process for debit card sales with cash out in hospitality.
How to process cash withdrawals using a debit card in hospitality.
Steps for processing credit card sales in hospitality.
Procedure for issuing refunds in hospitality or accommodation.
Instructions for processing MOTO transactions for hospitality services.
Process for voiding transactions in hospitality.
Steps to initiate pre-authorisation for services like hotel bookings.
Guide to completing a pre-authorisation transaction.
Instructions on how to order paper rolls and other stationery.
How to print and view the total of transactions in a batch.
Steps to print audit and summary reports for transaction review.
Procedure for reprinting past transaction receipts.
How to reprint the last settlement report.
Process for manually settling transactions on the terminal.
Information about enabling and applying surcharges to transactions.
Detailed steps to configure surcharging for different card types.
Specific functions and setup for the taxi payment application.
Instructions on how to replace the printer paper roll.
Guidance on how to change terminal security passwords.
Explains common response codes and their meanings.
Tips for securing the terminal and avoiding chargebacks.
Covers basic terminal maintenance and troubleshooting common problems.
Details the process for manual transaction processing using fallback vouchers.
Steps for correctly imprinting and filling out a fallback transaction voucher.
How to get authorization and complete payments using fallback vouchers.
Procedures for depositing fallback transaction vouchers for fund settlement.
To Next Page
