Accepting payment via a Fallback Transaction Voucher
Only original Fallback Transaction Vouchers from Suncorp Bank should be used. Photocopied
Fallback Transaction Vouchers and/or Fallback Transaction Vouchers provided by other
financial institutions should not be used.
— Phone 1300 301 221 to obtain an authorisation for all Visa/Master card transactions that
are over your floor limit.
— Phone 1800 836 055 to obtain an authorisation for all Debit card transactions that are
over your floor limit.
— If the transaction is approved, record the authorisation number provided on the Fallback
Transaction Voucher.
— Insert the customer’s card into the imprinter and place a Fallback Transaction Voucher on
top of the card. Make an imprint.
— Ensure that the imprinted details, both merchant and cardholder information are clear
(full card numbers and expiry date).
— Remove and discard the cover sheet and first layer of carbon from the Fallback
Transaction Voucher.
— Complete the Fallback Transaction Voucher in full, including the final amount.
— Request that the customer sign the Fallback Transaction Voucher.
— Compare the customer signature on the back of the card to that on the Fallback
Transaction Voucher.
— Once the transaction is successfully completed, hand the customer the yellow
Cardholder’s Copy from the Fallback Transaction Voucher.
— Maintain the green Merchant’s Copy from the Fallback Transaction Voucher for your
records for a minimum of thirteen months.
Manual Transaction Processing
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