Manual Transaction Processing
Fallback Vouchers should only be used to process a transaction when your electronic
Suncorp EFTPOS Terminal is faulty and cannot be used to process the transaction.
Faulty EFTPOS Terminals should immediately be reported to our Merchant Terminal Fault
Helpdesk on 1800 836 055.
If your phone lines are faulty please contact 1800 836 055 to change your communication
to broadband (if available) or contact 13 11 55 to arrange a modification to a Mobile EFTPOS
terminal.
Do not process a Fallback Transaction Voucher under the following circumstances:
— Your EFTPOS Terminal has declined the transaction.
— The cardholder’s card is faulty.
— The cardholder’s card is invalid.
— The cardholder’s card is expired.
— There is a card number error.
In the above circumstances request an alternate method of payment.
Processing a Fallback Transaction Voucher
The Card must be embossed to process a Fallback Transaction Voucher (the cardholder
name and number should be raised).
Before proceeding with the transaction ensure that:
— The card presented by the customer does not appear damaged or altered.
— The name on the card presented by the customer is appropriate to the customer e.g. a
masculine name on a card presented by a female is questionable.
— The printing on the card presented by the customer should look professional.
— The validity dates on the card presented by the customer should be current (a card can
only be used from the first day of the ‘valid from’ month to the last day of the ‘until end’
month).
— The card presented by the customer contains security features such as a hologram,
signature panel and CVC (three digits on or next to the signature panel on the back of the
card). The card should have a 3-dimensional appearance.
— A signature appears in the signature panel of the customer’s card and should not appear
to have been altered.
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