Security & Chargeback Tips
— Ensure your premises are secure to prevent the processing of unauthorised transactions
when unattended.
— During business hours, limit access to this equipment to authorised personnel only.
— Unauthorised transactions are a liability for your business.
— Always check the the merchant receipt to ensure that:
— the correct transaction type has been processed,
— the merchant receipt says Approved, and
— the amount is correct.
What is a Chargeback?
A chargeback can occur when a cardholder disputes a transaction processed on their card.
How to Avoid Receiving Chargebacks
When accepting credit cards face to face
— Never manually enter the card details if the card doesn’t work when tapping, inserting or
swiping. Ask the cardholder for another form of payment.
— Check the expiry date on the card.
— Check that all cards have a hologram or a holographic magnetic stripe and that it looks
three-dimensional.
— Check the authorisation response. Take appropriate action for the specific response.
— Request a signature if prompted by the terminal. Have the cardholder sign the transaction
receipt in front of you.
— Check the signature. Be sure that the signature on the card matches the one on the
transaction receipt.
— Ensure all details on transaction receipts are clear and legible.
— Ensure transaction receipts are stored in date and card number order.
— Retain all transaction receipts and or documentation pertaining to a credit card
transaction for a minimum of 13 months from the date of transaction in a secure location.
Remember, if in doubt you can always ask your customer for another form ofpayment.
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