Suncorp Move2500 - Refund; MOTO (Mail Order;Telephone Order) transaction

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EFTPOS MERCHANT FACILITIES
QUICK REFERENCE GUIDE (MOVE2500/MOVE5000)
Refund
— Press the MENU button from the Home screen.
— Select 1 for Transaction.
— Select Refund.
— Type in the Refund Amount.
— Press Enter.
— Type in your Refund password.
— Press Enter.
— Prompt the customer to Insert or Swipe their card.*
— Select the account type - request the customer to make this selection (if prompted to
doso).
— The terminal will ask the customer to type in their PIN number and press Enter or press
Enter for the customer to sign the receipt.
— If Approved, the terminal will print the merchant receipt.
— Remove the merchant receipt, hand to the customer to sign the receipt (if prompted to
doso by the terminal).**
— Ensure that the transaction receipt says ‘APPROVED’.
— Press Enter or Yes to print the customer receipt (if required).
— Hand the Customer Copy receipt to the customer (if required).
* Dependant on functionality available on the customers card.
**Always verify the signature if not a PIN transaction, press Enter to confirm the signature.
Do not disclose your Refund password to any unauthorised people.
MOTO (Mail Order/Telephone Order) transaction**
Follow these steps when a Mail or Telephone Order is received (Cardholder is not present at
the time of sale)
— Press the MENU button
from the Home screen.
— Select 1 for Transaction.
— Select MOTO.
— Type in the Amount.
— Press Enter.
— Type in the full card number.
— Press Enter.
— Type in the Expiry Date.
— Press Enter.
— Type in CCV number from the card (last 3 digits on the back of the card*- if available and
requested by the terminal).