Contact Details
Merchant Terminal Faults
1800 836 055 (24 hours a day, 7 days a week)
Please have the following information ready:
— merchant number
— terminal number
Other Merchant Enquiries (Account Queries/Changes)
13 11 55 (Monday to Friday 8:30am – 5:00pm AEST except Brisbane public holidays)
Please have the following information ready:
— merchant number
— terminal number
Manual Authorisations – Visa and MasterCards
1300 301 221 (24 hours a day, 7 days a week)
Please have the following information ready:
— merchant number
— card details – card number, expiry date
— transaction amount
Manual Authorisations – Debit Cards
1800 836 055 (24 hours a day, 7 days a week)
Please have the following information ready:
— merchant number
— terminal number
— transaction amount
Chargeback Queries
07 3135 2988 Option 1 (Monday to Friday 8:30am – 5:00pm AEST except Brisbane public holidays)
Fax: (07) 3031 2615
Please have the following information ready:
— your name
— merchant number
— case number
— nature of query
American Express
1300 363 614
Diners Club
1300 360 060
Stationery Ordering
Stationery can be ordered either on your EFTPOS terminal or by placing an online order on
Suncorp Banks’ website www.suncorp.com.au/banking. See section on ordering stationery in
this Quick Reference Guide.
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