Suncorp Move2500 - Refund

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EFTPOS MERCHANT FACILITIES
QUICK REFERENCE GUIDE (MOVE2500/MOVE5000)
Transaction Processing
Restaurant
Refund
— Press the MENU button from the Home screen.
— Select 1 for Transaction.
— Select Refund.
— Type in the Refund Amount.
— Press Enter.
— Type in your Refund password.
— Press Enter.
— Prompt the customer to Insert or Swipe their card.*
— Select the account type - request the customer to make this selection (if prompted to
doso).
— The terminal will ask the customer to type in their PIN number and press Enter or press
Enter for the customer to sign the receipt.**
— If Approved, the terminal will print the merchant receipt.
— Remove the merchant receipt, hand to the customer to sign the receipt (if prompted to
do so by the terminal).**
— Ensure that the transaction receipt says ‘APPROVED’.
— Press Enter or Yes to print the customer receipt (if required).
— Hand the customer copy receipt to the customer (if required).
If User ID has been enabled on your terminal, the terminal will request a User ID to be selected after entering the refund
password.
* Dependant on functionality available on the customer’s card.
**Always verify the signature if not a PIN transaction, press Enter to confirm the signature.
Do not disclose your Refund password to any unauthorised people.