When accepting credit cards for Mail / Telephone Order (MOTO).
Warning Signs.
Beware of Internet, mail/telephone and e-mail orders with any combination of the following
characteristics.
— Larger than normal orders: because stolen cards or account numbers have a limited life
span, criminals need to maximise the size of their purchase.
— Orders shipped to a single address but made on multiple cards.
— Check for multiple transactions on one card or similar cards with a single shipping
address.
— Rushed orders or overnight shipping: criminals want fraudulently obtained items as soon
as possible for the quickest possible resale and aren’t concerned about the extra delivery
charges.
— Orders from Internet addresses that make use of free e-mail services: these e-mail
services involve no billing relationships, and often neither an audit trail nor verification
that a legitimate cardholder has opened the account.
— Orders shipped to an international address.
— People committing fraud will often use fake overseas addresses.
— Never send cash via Western Union to pay for the delivery of a credit card sale.
— If a sale seems too good to be true, then it probably is.
— Always obtain an authorisation when the cardholder is not present.
— Consider establishing a purchasing limit for all new customers. The limit can be based on
an average of the purchase price of the most popular product sold. Or request a deposit
in cash as a gesture of good faith.
Fraud Prevention Tips
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