Troubleshooting
6. What to do when I got message "This frame is already registered by
another user" message?
Sometimes retailers resell returned goods, and you might get a device that
is previously registered by another user. But don't worry we can remove
previous registration for you, please send a picture with the frame showing
the serial number, and a copy of your purchase receipt, we'll remove previous
registration for you as soon as possible.
7. Why does my cloud frame "Turn off" after a while?
Your frame will not turn off by itself, it'll go to sleep according to the cloud setting.
You can adjust how long your frame goes to sleep. Simply login to your Sungale
cloud app, tab "Manage Frame" from the menu options, and tab the settings
icon of your frame to go to your frame settings.
Then adjust the sleep in settings to your desired time, and save the setting.
Your cloud frame will pick up the change shortly.
8. Can I send videos to my cloud frame?
The Sungale cloud does not support sending cloud videos yet. But you can
access videos on other online app, or insert a SD card, to access from the
Local Video section.
9. My account password isn't working, what can I do?
You can reset the password by clicking the Forgot Password link at the Sungale
cloud app login interface. Or you could email support@sungale.com to have it
reset.
Please delete the wrong photos, then, re-upload on cloud frame website or via
app.
10. Pictures showing sideways or upside-down on frame
11. Frame showing "Wififrame has stopped" message frequently
It happens for too many pictures been pushed at once meanwhile the Wi-Fi
connection is not good. We would like to suggest you to split the pictures into
smaller slide shows, and push one by one, it is better to wait for one slideshow
fully shown, then push another.
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