Troubleshooting
13. How to add a new cloud frame into my current account?
14. What's my account number while signing in to cloud app?
15. Forget password, Cannot sign in to frame service platform
http://cloud.sungale.com
16. How to make slideshow the photos stored in USB/SD card/On-board
memory?
Sungale's cloud frame does not support to add multi cloud frames into one
account, each of our frames has its independent account number. We are
working on Grouping Frames function, you will see the function soon.
It is just the email address you have used when you registered your cloud
frame, and the password is just the one you are using for logged in the cloud
frame's service platform http://cloud.sungale.com.
Go to "Local Photos" section, click the vertical three dots on the upper right
corner, click "start slideshow" from the dropdown menu.
17. Can I change the local photo slide show styles/time intervals?
NO, only cloud album slide show is configurable
12. Remove the Time/Weather panel
Logon to the cloud frame service platform https://cloud.sungale.com, click
"Frames" on the platform. If you find "Weather Panel Setting" button, you
can select to turn off/on weather report. For some earlier models, you may
not see the selection button, which means the frame's system needs upgrade,
please contact support@sungale.com for system upgrade instruction, then,
you can select to turn off/on weather panel.
There's a "forgot password" link under the "login" screen. You can input your
registered email address and "submit", then, you will get a new password
created by the server from support@sungale.com, then, please change it to
your own password.
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