Chapter 3: Troubleshooting
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3.2 Technical Support Procedures
Before contacting Technical Support, please take the following steps. Also, please note that as
a motherboard manufacturer, Supermicro also sells motherboards through its channels, so it
is best to rst check with your distributor or reseller for troubleshooting services. They should
know of any possible problems with the specic system conguration that was sold to you.
1. Please go through the Troubleshooting Procedures and Frequently Asked Questions
(FAQ) sections in this chapter or see the FAQs on our website (http://www.supermicro.
com/) before contacting Technical Support.
2. BIOS upgrades can be downloaded from our website (http://www.supermicro.com).
3. If you still cannot resolve the problem, include the following information when contacting
Supermicro for technical support:
• Motherboard model and PCB revision number
• BIOS release date/version (This can be seen on the initial display when your system rst
boots up.)
• System conguration
4. An example of a Technical Support form is on our website at http://www.supermicro.com/
RmaForm/.
• Distributors: For immediate assistance, please have your account number ready when
placing a call to our Technical Support department. We can be reached by email at sup-
port@supermicro.com.
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