Surge master SM3000SU - TROUBLE SHOOTING; Engine Not Starting; Breakers Tripping; Erratic or No Power

35
PROBLEM CAUSE SOLUTION
Fuel valve OFF Turn lever ON
Choke on Ensure choke is open
Out of fuel Refuel Ensure machine is off
Bad fuel (generator
stored without
treating or draining
fuel)
Drain fuel tank , refuel with fresh fuel Ensure machine is off
Low oil level caused
Oil Alert to stop
engine
Add oil, turn engine switch to OFF and
then restart the engine
Ensure machine is off
Fuel filter restricted Replace filter Ensure machine is off
Load connected Flip off main switch, or unplug load
Ignition malfunction,
valves stuck, etc
Take the generator to an authorized
servicing dealer for repair
Ensure machine is off / Call
technician
Electrical load too high Reduce electrical load Ensure machine is off
Load or cord defective
Check appliance, tool, any load connected
to generator for damage, shorting
Ensure machine is off
Incorrect residential
connection
Call electrician Ensure machine is off
GFCI
Some induction motors will cause GFCI to
trip, switch to non GFCI receptacle
Electrical cords
damaged
Check cord and connections for damage,
replace
Ensure machine is off
Breaker tripped
Reset breaker / GFCI, correct reason for
breaker trip, replace if defective
Ensure machine is off
Alternator problem
Check connections / receptacles at
control panel, inspect alternator
Ensure machine is off / Call
technician
Electrical cords
damaged / cut
Check cord and connections for damage,
replace
Ensure machine is off
Defective capacitor Have capacitor tested and replaced
Ensure machine is off / Call
technician
Broken / worn
receptacle
Check receptacle / GFCI for function,
damage, or bad connections, replace
Ensure machine is off
Engine RPM too low
Have engine tuned / maintenance
(3600 RPM - 60HZ)
Ensure machine is off / Call
technician
CAUTION
Engine will not start
Breakers tripping
Erratic or No Power
120 / 240 v
8 TROUBLE SHOOTING
SurgeMaster generators are designed with high quality engines combined with tested and tough 120 /
240v alternators to produce a system that very reliable and robust.
In the following page, we have listed many of the causes and solutions to the problems that you may
encounter.
If you encounter a problem that is difcult to solve, even after having read through this trouble shooting
section, please call your local distributor or dealer. Before you call, please have this Operator's Manual
and serial number ready.