TASKalfa 3011i - Clearing a Staple Jam; Clearing a Staple Jam of the 1,000-Sheet Finisher

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Troubleshooting > Clearing a Staple Jam

Clearing a Staple Jam

Clearing a Staple Jam of the 1,000-Sheet Finisher

Open the finisher top cover.

Open the conveyor guide (D2).

Remove any jammed paper.

Return the conveyor guide (D2) to the original position.

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Default Chapter1
- Operation Guide1
- Table of Contents3
Contents12
Preface12
Overview12
Machine Features13
Color and Image Quality Functions18
- Basic Color Modes18
- Adjusting Image Quality and Color19
Guides Provided with the Machine20
About the Operation Guide (this Guide)22
- Structure of the Guide22
- Conventions Used in this Guide23
Menu Map26
Legal and Safety Information49
Notice50
- Safety Conventions in this Guide50
- Environment51
- Precautions for Use52
- Laser Safety (Europe)53
- Safety of Laser Beam (Usa)54
- Safety Instructions Regarding the Disconnection of Power55
- Compliance and Conformity55
- Radio Tag Technology55
- Other Precautions (for Users in California, the United States)55
- Warranty (the United States and Canada)56
- Legal Restriction on Copying/Scanning57
- En Iso 777957
- Ek1-Itb 200057
- Wireless Connection (Mexico Only)57
- Security Precautions When Using Wireless LAN (if Equipped)57
- Limited Use of this Product (if Equipped)58
- Legal Information59
- Energy Saving Control Function65
- Automatic 2-Sided Print Function65
- Resource Saving - Paper65
- Environmental Benefits of "Power Management65
- Energy Star (ENERGY STAR®) Program65
Installing and Setting up the Machine66
Part Names (Machine Exterior)67
Part Names (Connectors/Interior)69
Part Names (with Optional Equipments Attached)70
Connecting the Machine and Other Devices71
Connecting Cables72
- Connecting LAN Cable72
- Connecting USB Cable73
- Connecting the Power Cable73
Power On/Off74
- Power on74
- Power off74
Using the Operation Panel75
- Operation Panel Keys75
- Adjusting the Operation Panel Angle76
- Assigning Functions to Function Keys77
Touch Panel79
- Home Screen79
- Display for Device Information83
- Display Setting Screen83
- Functions Key84
- Using the Screen84
- Display of Keys that Cannot be Set85
- Original Preview85
- Zoom out86
- Entering Numbers88
- Using the Enter Key89
- Using the Quick No. Search Key89
- Help Screen90
- Accessibility Functions (Magnifying the View)91
Login/Logout92
- Login92
- Logout93
Default Settings of the Machine94
- Setting Date and Time94
Network Setup95
- Configuring the Wired Network95
- Configuring the Wireless Network97
- Setting Wi-Fi Direct101
- Configuring NFC103
Energy Saver Function104
- Low Power Mode104
- Sleep104
- Auto Sleep105
- Sleep Rules (Models for Europe)105
- Sleep Level (Energy Saver) (Models Except for Europe)105
- Energy Saver Recovery Level105
- Weekly Timer Settings105
- Power off Timer (Models for Europe)106
Quick Setup Wizard107
Installing Software110
- Software on DVD (Windows)110
- Installing Software in Windows111
- Custom Install113
- Uninstalling the Software116
- Uninstall the Software117
- Installing Software in Mac Computer118
- Setting TWAIN Driver120
- Setting WIA Driver122
Checking the Counter123
Additional Preparations for the Administrator124
- Sending Documents to a PC124
- Strengthening the Security124
Command Center RX126
- Accessing Command Center RX127
- Changing Security Settings128
- Changing Device Information129
- E-Mail Settings130
- Registering Destinations134
- Creating a New Custom Box135
- Printing a Document Stored in a Custom Box136
Transferring Data from Our Other Products138
- Migrating the Address Book138
Preparation before Use144
Loading Paper145
- Precaution for Loading Paper145
- Selecting the Paper Feeder Units146
- Loading in the Cassettes147
- Loading in the Large Capacity Feeder150
Precautions for Outputting Paper154
- Paper Stopper154
- Envelope Stack Guide154
Preparation for Sending a Document to a Shared Folder in a PC155
- Making a Note of the Computer Name and Full Computer Name155
- Making a Note of the User Name and Domain Name156
- Creating a Shared Folder, Making a Note of a Shared Folder157
- Configuring Windows Firewall160
Registering Destinations in the Address Book165
- Adding a Destination (Address Book)165
  - Editing Address Book Entries170
  - Deleting Address Book Entries171
- Adding a Destination on One Touch Key (One Touch Key)172
Printing from PC174
- Printer Driver Properties Screen175
- Displaying the Printer Driver Help176
- Changing the Default Printer Driver Settings (Windows 8.1)176
Printing from PC177
- Printing on Standard Sized Paper177
- Printing on Non-Standard Sized Paper179
- Canceling Printing from a Computer182
Printing from the Handheld Device183
- Printing by Airprint183
- Printing by Google Cloud Print183
- Printing by Mopria183
- Printing with Wi-Fi Direct183
- Printing with NFC184
Printing Data Saved in the Printer185
- Specifying the Job Box from a Computer and Storing the Job185
- Printing Documents from Private Print Box186
- Deleting the Documents Stored in the Private Print Box186
- Printing Document from Stored Job Box187
- Deleting the Documents Stored in the Stored Job Box187
- Printing Document from Quick Copy Box188
- Deleting the Documents Stored in the Quick Copy Box188
- Printing Document from Proof and Hold Box189
- Deleting the Documents Stored in the Proof and Hold Box189
Monitoring the Printer Status (Status Monitor)190
- Accessing the Status Monitor190
- Exiting the Status Monitor190
- Quick View State190
- Printing Progress Tab191
- Paper Tray Status Tab191
- Toner Status Tab191
- Alert Tab192
- Status Monitor Context Menu192
- Status Monitor Notification Settings193
Operation on the Machine194
Loading Originals195
- Placing Originals on the Platen195
- Loading Originals in the Document Processor196
- Place the Originals197
Loading Paper in the Multipurpose Tray199
- The Operation Panel200
Program202
- Registering Programs203
- Recalling Programs203
- Editing Programs204
- Deleting Programs204
Application205
- Installing Applications205
- Activating Applications206
- Deactivating Applications207
- Uninstalling Applications207
Registering Shortcuts (Copy, Send, and Document Box Settings)208
- Adding Shortcuts208
- Editing Shortcuts209
- Deleting Shortcuts209
Copying210
- Basic Operation210
- Proof Copy212
- Interrupt Copy213
- Canceling Jobs213
Frequently-Used Sending Method214
Sending Document Via E-Mail215
- Configuring Settings before Sending215
- Sending Scanned Document Via E-Mail215
- Sending Scanned Document Via E- Mail215
Sending Document to Desired Shared Folder on a Computer (Scan to PC)216
- Configuring Settings before Sending216
- Sending Document to Desired Shared Folder on a Computer216
Sending Document to Folder on an FTP Server (Scan to FTP)219
- Configuring Settings before Sending219
- Sending Document to Folder on an FTP Server219
Scanning Using TWAIN or WIA221
- Configuring Settings before Sending221
- Scanning Document Using Application221
Scanning Document Stored in a Custom Box222
- Configuring Settings before Sending222
- Scanning Document Stored in a Box222
Useful Sending Method223
WSD Scan224
- Installing the Driver224
- Executing WSD Scan225
DSM Scan227
- Configuring Settings before Sending227
- Executing DSM Scan227
Scanning with File Management Utility229
- Configuring Settings before Sending229
- Using FMU Connection to Scan an Original229
Sending to Different Types of Destinations (Multi Sending)230
Send to Me (E-Mail)231
- Configuring Settings before Sending231
- Sending a Document to the Mail Address of the Logged in User231
Canceling Sending Jobs232
Handling Destination233
- Specifying Destination233
- Choosing from the Address Book233
- Choosing from the One Touch Key235
- Choosing from the Speed Dial235
- Checking and Editing Destinations236
- Confirmation Screen of Destinations237
- Recall238
How to Use the FAX Function239
Using Document Boxes240
- What Is Custom Box240
- What Is Job Box240
- What Is Removable Memory Box241
- Fax Box241
- Basic Operation for Document Box241
- Document List242
- Creating a New Custom Box245
- Editing Custom Box246
- Deleting Custom Box247
- Storing Documents to a Custom Box247
- Printing Documents in Custom Box248
- Saving Scanned Documents to a Custom Box249
- Sending Documents in Custom Box250
- Sending Documents in Custom Box to E-Mail Address of Logged in User251
- Moving Documents in Custom Box251
- Copying Documents in Custom Box into Other Boxes252
- Copying Documents in Custom Box to Removable Memory252
- Joining Documents in Custom Box253
- Deleting Documents in Custom Box254
Job Box255
- Outputting Repeat Copy Jobs255
- Form for Form Overlay255
Operating Using Removable USB Memory257
- Printing Documents Stored in Removable USB Memory257
- Saving Documents to USB Memory (Scan to USB)259
- Check the USB Memory Information260
- Removing USB Memory260
Using the Internet Browser261
- Launching and Exiting the Browser261
- Using the Browser Screen262
Manual Staple263
- Load the Paper264
Using Various Functions265
Functions Available on the Machine266
- About Functions Available on the Machine266
- How to Select Functions266
- Copy266
- Send269
- Custom Box (Store File, Printing, Send)272
- Removable Memory (Store File, Printing Documents)278
Functions281
- Original Size282
- Paper Selection283
- Mixed Size Originals284
- Original Orientation287
- Collate/Offset288
- Staple/Punch289
- Paper Output292
- Density293
- Original Image293
- Ecoprint294
- Color Selection294
- Sharpness295
- Contrast295
- Background Density Adj. (Background Density Adjustment)296
- Prevent Bleed-Thru296
- Zoom297
- Combine300
- Margin/Centering, Margin, Centering302
- Border Erase303
- Booklet305
- Duplex308
- Cover311
- Form Overlay312
- Erase Shadowed Areas313
- Insert Sheets/Chapters315
- Memo Page316
- Image Repeat318
- Text Stamp319
- Bates Stamp322
- Continuous Scan325
- Auto Image Rotation325
- Negative Image326
- Mirror Image326
- Job Finish Notice326
- File Name Entry327
- Priority Override327
- Repeat Copy328
- DP Read Action329
- Skip Blank Page329
- 2-Sided/Book Original, Book Original330
- Sending Size331
- File Format332
- Pdf Encryption Functions334
- File Separation336
- Scan Resolution336
- E-Mail Subject/Body337
- Send and Print337
- Send and Store337
- FTP Encrypted TX338
- File Size Confirmation338
- Delete after Printed338
- Delete after Transmitted338
- Storing Size339
- Long Original339
- Encrypted PDF Password340
- JPEG/TIFF Print340
- XPS Fit to Page340
Status/Job Cancel341
Checking Job Status342
- Details of the Status Screens343
- Checking Detailed Information of Jobs348
Checking Job History349
- Checking the Detailed Information of Histories350
- Sending the Log History350
Job Operation351
- Pause and Resumption of Jobs351
- Canceling of Jobs351
- Priority Override for Waiting Jobs351
- Reordering Print Jobs352
Device/Communication353
Checking the Remaining Amount of Toner and Paper (Paper/Supplies)354
Setup and Registration (System Menu)355
System Menu356
- Operation Method356
- System Menu Settings358
- Counter361
- Cassette/Mp Tray Settings361
- Common Settings364
  - Default Screen364
  - Keyboard Layout365
  - Error Handling370
  - Orientation Confirmation372
  - Function Defaults372
  - System Stamp376
  - Offset Documents by Job382
  - Offset One Page Documents383
  - Customize Status Display383
  - Message Board Settings384
  - Remote Printing384
- Home385
- Copy386
- Send387
- Document Box/Removable Memory392
- Fax393
- Printer393
- Report396
- System/Network401
  - Protocol Settings408
  - Security Settings412
  - Optional Network413
  - Security Level416
  - Interface Block Setting417
  - Data Security418
  - Optional Function420
  - Bluetooth Settings420
  - Restart Entire Device420
- Edit Destination421
- User Login/Job Accounting422
- User Property422
- Date/Timer/Energy Saver422
- Adjustment/Maintenance426
- Internet428
- Application428
User Authentication and Accounting (User Login, Job Accounting)429
Overview of User Login Administration430
- Managing the Job Account from PC430
- Managing the Users to Use TWAIN for Scanning430
- Managing the Users to Use WIA for Scanning430
- Managing the Users to Send Faxes from a PC430
Enabling User Login Administration431
Setting User Login Administration433
- Authentication Security433
- Password Policy Settings435
- Adding a User (Local User List)436
- Changing User Properties439
- User Login Administration for Printing442
- Managing the Users to Scan Using TWAIN443
- Managing the Users to Scan Using WIA444
- Managing the Users that Send Faxes from a PC445
- Local Authorization446
- Group Authorization Settings447
- Guest Authorization Set450
- Obtain NW User Property453
- Simple Login Settings455
- ID Card Settings458
- PIN Code Authorization459
Using User Login Administration460
- Login/Logout460
Overview of Job Accounting461
- To Manage the Number of Sheets Used on Jobs Printed from a PC461
- Managing the Scan Job Account by Using TWAIN461
- Managing the Scan Job Account by Using WIA461
- Managing the FAX Job Transmitted from a PC461
Enabling Job Accounting462
- Job Accounting Access463
Job Accounting (Local)464
- Adding an Account464
- Restricting the Use of the Machine465
- Editing an Account466
- Deleting an Account467
- Job Accounting for Printing468
- Job Accounting for Scan Using TWAIN469
- Job Accounting for Scan Using WIA470
- Job Accounting for the FAX Transmitted from a Computer471
Configuring Job Accounting472
- Default Setting472
- Counting the Number of Pages Printed474
- Print Accounting Report476
Using Job Accounting477
- Login/Logout477
Apply Limit478
Copy/Printer Count479
Unknown User Settings480
- Unknown ID Job480
- Registering Information for a User Whose ID Is Unknown481
10 Troubleshooting482
Regular Maintenance483
- Cleaning483
- Cleaning Glass Platen483
- Cleaning Inside of the Document Processor483
- Cleaning Slit Glass484
- Toner Container Replacement485
- Replace the Waste Toner Box488
- Loading Paper490
- Replacing Staples (1,000-Sheet Finisher)491
- Replacing Staples (3,000-Sheet Finisher)492
- Disposing of the Punch Waste494
Troubleshooting497
- Solving Malfunctions497
- Machine Operation Trouble497
- Printed Image Trouble501
- Responding to Messages504
Adjustment/Maintenance520
- Overview of Adjustment/Maintenance520
- Tone Curve Adjustment520
- Drum Refresh521
Clearing Paper Jams522
- Jam Location Indicators522
- Remove any Jammed Paper in Cassette 1523
- Remove any Jammed Paper in Cassette 2525
- Remove any Jammed Paper in the Multipurpose Tray535
- Remove any Jammed Paper in Duplex Unit536
- Remove any Jammed Paper in Inner Tray / Fixing Unit538
- Remove any Jammed Paper in Right Cover 2540
- Remove any Jammed Paper in Right Cover 3 (500-Sheet×2/1,500-Sheet×2)541
- Remove any Jammed Paper in the Bridge Unit542
- Remove any Jammed Paper in the Mailbox543
- Remove any Jammed Paper in the Document Processor (DP-7100)544
- Remove any Jammed Paper in the Document Processor (DP-7120)546
- Remove any Jammed Paper in the Document Processor (DP-7110)548
- Remove any Jammed Paper in the 1,000-Sheet Finisher550
- Remove any Jammed Paper in the 3,000-Sheet Finisher (Inner)553
- Remove any Jammed Paper in the 3,000-Sheet Finisher (Tray A)554
- Remove any Jammed Paper in the 3,000-Sheet Finisher (Tray B)558
Clearing a Staple Jam561
- Clearing a Staple Jam of the 1,000-Sheet Finisher561
- Clearing a Staple Jam of the 3,000-Sheet Finisher564
11 Appendix567
Optional Equipment568
- Overview of Optional Equipment568
- Optional Applications573
- Starting Application Use573
- Checking Details of Application574
Character Entry Method575
- Entry Screens575
- Entering Characters577
Paper578
- Basic Paper Specifications578
- Choosing the Appropriate Paper579
- Special Paper581
Specifications585
- Machine585
- Copy Functions587
- Printer Functions588
- Scanner Functions588
- Document Processor589
- Large Capacity Feeder (1,500-Sheet×2)590
- 1,000-Sheet Finisher590
- 3,000-Sheet Finisher591
- Punch Unit (for 1,000-Sheet/3,000-Sheet Finisher)591
- Mailbox (for 3,000-Sheet Finisher)592
Glossary593
- Ecoprint Mode594
- Printer Driver596
- Ram Disk596
- Status Page596
- Subnet Mask596
Index598

TASKalfa 3011i - Clearing a Staple Jam; Clearing a Staple Jam of the 1,000-Sheet Finisher

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