TASKalfa 3011i - Remove any Jammed Paper in Duplex Unit

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10-55

Troubleshooting > Clearing Paper Jams

Remove any jammed paper in Duplex Unit

Open Right Cover 1.

Remove any jammed paper.

Open the fuser cover (a).

CAUTION

The fixing unit is extremely hot. Take sufficient care when working in this area, as there is a danger of getting

burned.

Main Page

Default Chapter1
- Operation Guide1
- Table of Contents3
Contents12
Preface12
Overview12
Machine Features13
Color and Image Quality Functions18
- Basic Color Modes18
- Adjusting Image Quality and Color19
Guides Provided with the Machine20
About the Operation Guide (this Guide)22
- Structure of the Guide22
- Conventions Used in this Guide23
Menu Map26
Legal and Safety Information49
Notice50
- Safety Conventions in this Guide50
- Environment51
- Precautions for Use52
- Laser Safety (Europe)53
- Safety of Laser Beam (Usa)54
- Safety Instructions Regarding the Disconnection of Power55
- Compliance and Conformity55
- Radio Tag Technology55
- Other Precautions (for Users in California, the United States)55
- Warranty (the United States and Canada)56
- Legal Restriction on Copying/Scanning57
- En Iso 777957
- Ek1-Itb 200057
- Wireless Connection (Mexico Only)57
- Security Precautions When Using Wireless LAN (if Equipped)57
- Limited Use of this Product (if Equipped)58
- Legal Information59
- Energy Saving Control Function65
- Automatic 2-Sided Print Function65
- Resource Saving - Paper65
- Environmental Benefits of "Power Management65
- Energy Star (ENERGY STAR®) Program65
Installing and Setting up the Machine66
Part Names (Machine Exterior)67
Part Names (Connectors/Interior)69
Part Names (with Optional Equipments Attached)70
Connecting the Machine and Other Devices71
Connecting Cables72
- Connecting LAN Cable72
- Connecting USB Cable73
- Connecting the Power Cable73
Power On/Off74
- Power on74
- Power off74
Using the Operation Panel75
- Operation Panel Keys75
- Adjusting the Operation Panel Angle76
- Assigning Functions to Function Keys77
Touch Panel79
- Home Screen79
- Display for Device Information83
- Display Setting Screen83
- Functions Key84
- Using the Screen84
- Display of Keys that Cannot be Set85
- Original Preview85
- Zoom out86
- Entering Numbers88
- Using the Enter Key89
- Using the Quick No. Search Key89
- Help Screen90
- Accessibility Functions (Magnifying the View)91
Login/Logout92
- Login92
- Logout93
Default Settings of the Machine94
- Setting Date and Time94
Network Setup95
- Configuring the Wired Network95
- Configuring the Wireless Network97
- Setting Wi-Fi Direct101
- Configuring NFC103
Energy Saver Function104
- Low Power Mode104
- Sleep104
- Auto Sleep105
- Sleep Rules (Models for Europe)105
- Sleep Level (Energy Saver) (Models Except for Europe)105
- Energy Saver Recovery Level105
- Weekly Timer Settings105
- Power off Timer (Models for Europe)106
Quick Setup Wizard107
Installing Software110
- Software on DVD (Windows)110
- Installing Software in Windows111
- Custom Install113
- Uninstalling the Software116
- Uninstall the Software117
- Installing Software in Mac Computer118
- Setting TWAIN Driver120
- Setting WIA Driver122
Checking the Counter123
Additional Preparations for the Administrator124
- Sending Documents to a PC124
- Strengthening the Security124
Command Center RX126
- Accessing Command Center RX127
- Changing Security Settings128
- Changing Device Information129
- E-Mail Settings130
- Registering Destinations134
- Creating a New Custom Box135
- Printing a Document Stored in a Custom Box136
Transferring Data from Our Other Products138
- Migrating the Address Book138
Preparation before Use144
Loading Paper145
- Precaution for Loading Paper145
- Selecting the Paper Feeder Units146
- Loading in the Cassettes147
- Loading in the Large Capacity Feeder150
Precautions for Outputting Paper154
- Paper Stopper154
- Envelope Stack Guide154
Preparation for Sending a Document to a Shared Folder in a PC155
- Making a Note of the Computer Name and Full Computer Name155
- Making a Note of the User Name and Domain Name156
- Creating a Shared Folder, Making a Note of a Shared Folder157
- Configuring Windows Firewall160
Registering Destinations in the Address Book165
- Adding a Destination (Address Book)165
  - Editing Address Book Entries170
  - Deleting Address Book Entries171
- Adding a Destination on One Touch Key (One Touch Key)172
Printing from PC174
- Printer Driver Properties Screen175
- Displaying the Printer Driver Help176
- Changing the Default Printer Driver Settings (Windows 8.1)176
Printing from PC177
- Printing on Standard Sized Paper177
- Printing on Non-Standard Sized Paper179
- Canceling Printing from a Computer182
Printing from the Handheld Device183
- Printing by Airprint183
- Printing by Google Cloud Print183
- Printing by Mopria183
- Printing with Wi-Fi Direct183
- Printing with NFC184
Printing Data Saved in the Printer185
- Specifying the Job Box from a Computer and Storing the Job185
- Printing Documents from Private Print Box186
- Deleting the Documents Stored in the Private Print Box186
- Printing Document from Stored Job Box187
- Deleting the Documents Stored in the Stored Job Box187
- Printing Document from Quick Copy Box188
- Deleting the Documents Stored in the Quick Copy Box188
- Printing Document from Proof and Hold Box189
- Deleting the Documents Stored in the Proof and Hold Box189
Monitoring the Printer Status (Status Monitor)190
- Accessing the Status Monitor190
- Exiting the Status Monitor190
- Quick View State190
- Printing Progress Tab191
- Paper Tray Status Tab191
- Toner Status Tab191
- Alert Tab192
- Status Monitor Context Menu192
- Status Monitor Notification Settings193
Operation on the Machine194
Loading Originals195
- Placing Originals on the Platen195
- Loading Originals in the Document Processor196
- Place the Originals197
Loading Paper in the Multipurpose Tray199
- The Operation Panel200
Program202
- Registering Programs203
- Recalling Programs203
- Editing Programs204
- Deleting Programs204
Application205
- Installing Applications205
- Activating Applications206
- Deactivating Applications207
- Uninstalling Applications207
Registering Shortcuts (Copy, Send, and Document Box Settings)208
- Adding Shortcuts208
- Editing Shortcuts209
- Deleting Shortcuts209
Copying210
- Basic Operation210
- Proof Copy212
- Interrupt Copy213
- Canceling Jobs213
Frequently-Used Sending Method214
Sending Document Via E-Mail215
- Configuring Settings before Sending215
- Sending Scanned Document Via E-Mail215
- Sending Scanned Document Via E- Mail215
Sending Document to Desired Shared Folder on a Computer (Scan to PC)216
- Configuring Settings before Sending216
- Sending Document to Desired Shared Folder on a Computer216
Sending Document to Folder on an FTP Server (Scan to FTP)219
- Configuring Settings before Sending219
- Sending Document to Folder on an FTP Server219
Scanning Using TWAIN or WIA221
- Configuring Settings before Sending221
- Scanning Document Using Application221
Scanning Document Stored in a Custom Box222
- Configuring Settings before Sending222
- Scanning Document Stored in a Box222
Useful Sending Method223
WSD Scan224
- Installing the Driver224
- Executing WSD Scan225
DSM Scan227
- Configuring Settings before Sending227
- Executing DSM Scan227
Scanning with File Management Utility229
- Configuring Settings before Sending229
- Using FMU Connection to Scan an Original229
Sending to Different Types of Destinations (Multi Sending)230
Send to Me (E-Mail)231
- Configuring Settings before Sending231
- Sending a Document to the Mail Address of the Logged in User231
Canceling Sending Jobs232
Handling Destination233
- Specifying Destination233
- Choosing from the Address Book233
- Choosing from the One Touch Key235
- Choosing from the Speed Dial235
- Checking and Editing Destinations236
- Confirmation Screen of Destinations237
- Recall238
How to Use the FAX Function239
Using Document Boxes240
- What Is Custom Box240
- What Is Job Box240
- What Is Removable Memory Box241
- Fax Box241
- Basic Operation for Document Box241
- Document List242
- Creating a New Custom Box245
- Editing Custom Box246
- Deleting Custom Box247
- Storing Documents to a Custom Box247
- Printing Documents in Custom Box248
- Saving Scanned Documents to a Custom Box249
- Sending Documents in Custom Box250
- Sending Documents in Custom Box to E-Mail Address of Logged in User251
- Moving Documents in Custom Box251
- Copying Documents in Custom Box into Other Boxes252
- Copying Documents in Custom Box to Removable Memory252
- Joining Documents in Custom Box253
- Deleting Documents in Custom Box254
Job Box255
- Outputting Repeat Copy Jobs255
- Form for Form Overlay255
Operating Using Removable USB Memory257
- Printing Documents Stored in Removable USB Memory257
- Saving Documents to USB Memory (Scan to USB)259
- Check the USB Memory Information260
- Removing USB Memory260
Using the Internet Browser261
- Launching and Exiting the Browser261
- Using the Browser Screen262
Manual Staple263
- Load the Paper264
Using Various Functions265
Functions Available on the Machine266
- About Functions Available on the Machine266
- How to Select Functions266
- Copy266
- Send269
- Custom Box (Store File, Printing, Send)272
- Removable Memory (Store File, Printing Documents)278
Functions281
- Original Size282
- Paper Selection283
- Mixed Size Originals284
- Original Orientation287
- Collate/Offset288
- Staple/Punch289
- Paper Output292
- Density293
- Original Image293
- Ecoprint294
- Color Selection294
- Sharpness295
- Contrast295
- Background Density Adj. (Background Density Adjustment)296
- Prevent Bleed-Thru296
- Zoom297
- Combine300
- Margin/Centering, Margin, Centering302
- Border Erase303
- Booklet305
- Duplex308
- Cover311
- Form Overlay312
- Erase Shadowed Areas313
- Insert Sheets/Chapters315
- Memo Page316
- Image Repeat318
- Text Stamp319
- Bates Stamp322
- Continuous Scan325
- Auto Image Rotation325
- Negative Image326
- Mirror Image326
- Job Finish Notice326
- File Name Entry327
- Priority Override327
- Repeat Copy328
- DP Read Action329
- Skip Blank Page329
- 2-Sided/Book Original, Book Original330
- Sending Size331
- File Format332
- Pdf Encryption Functions334
- File Separation336
- Scan Resolution336
- E-Mail Subject/Body337
- Send and Print337
- Send and Store337
- FTP Encrypted TX338
- File Size Confirmation338
- Delete after Printed338
- Delete after Transmitted338
- Storing Size339
- Long Original339
- Encrypted PDF Password340
- JPEG/TIFF Print340
- XPS Fit to Page340
Status/Job Cancel341
Checking Job Status342
- Details of the Status Screens343
- Checking Detailed Information of Jobs348
Checking Job History349
- Checking the Detailed Information of Histories350
- Sending the Log History350
Job Operation351
- Pause and Resumption of Jobs351
- Canceling of Jobs351
- Priority Override for Waiting Jobs351
- Reordering Print Jobs352
Device/Communication353
Checking the Remaining Amount of Toner and Paper (Paper/Supplies)354
Setup and Registration (System Menu)355
System Menu356
- Operation Method356
- System Menu Settings358
- Counter361
- Cassette/Mp Tray Settings361
- Common Settings364
  - Default Screen364
  - Keyboard Layout365
  - Error Handling370
  - Orientation Confirmation372
  - Function Defaults372
  - System Stamp376
  - Offset Documents by Job382
  - Offset One Page Documents383
  - Customize Status Display383
  - Message Board Settings384
  - Remote Printing384
- Home385
- Copy386
- Send387
- Document Box/Removable Memory392
- Fax393
- Printer393
- Report396
- System/Network401
  - Protocol Settings408
  - Security Settings412
  - Optional Network413
  - Security Level416
  - Interface Block Setting417
  - Data Security418
  - Optional Function420
  - Bluetooth Settings420
  - Restart Entire Device420
- Edit Destination421
- User Login/Job Accounting422
- User Property422
- Date/Timer/Energy Saver422
- Adjustment/Maintenance426
- Internet428
- Application428
User Authentication and Accounting (User Login, Job Accounting)429
Overview of User Login Administration430
- Managing the Job Account from PC430
- Managing the Users to Use TWAIN for Scanning430
- Managing the Users to Use WIA for Scanning430
- Managing the Users to Send Faxes from a PC430
Enabling User Login Administration431
Setting User Login Administration433
- Authentication Security433
- Password Policy Settings435
- Adding a User (Local User List)436
- Changing User Properties439
- User Login Administration for Printing442
- Managing the Users to Scan Using TWAIN443
- Managing the Users to Scan Using WIA444
- Managing the Users that Send Faxes from a PC445
- Local Authorization446
- Group Authorization Settings447
- Guest Authorization Set450
- Obtain NW User Property453
- Simple Login Settings455
- ID Card Settings458
- PIN Code Authorization459
Using User Login Administration460
- Login/Logout460
Overview of Job Accounting461
- To Manage the Number of Sheets Used on Jobs Printed from a PC461
- Managing the Scan Job Account by Using TWAIN461
- Managing the Scan Job Account by Using WIA461
- Managing the FAX Job Transmitted from a PC461
Enabling Job Accounting462
- Job Accounting Access463
Job Accounting (Local)464
- Adding an Account464
- Restricting the Use of the Machine465
- Editing an Account466
- Deleting an Account467
- Job Accounting for Printing468
- Job Accounting for Scan Using TWAIN469
- Job Accounting for Scan Using WIA470
- Job Accounting for the FAX Transmitted from a Computer471
Configuring Job Accounting472
- Default Setting472
- Counting the Number of Pages Printed474
- Print Accounting Report476
Using Job Accounting477
- Login/Logout477
Apply Limit478
Copy/Printer Count479
Unknown User Settings480
- Unknown ID Job480
- Registering Information for a User Whose ID Is Unknown481
10 Troubleshooting482
Regular Maintenance483
- Cleaning483
- Cleaning Glass Platen483
- Cleaning Inside of the Document Processor483
- Cleaning Slit Glass484
- Toner Container Replacement485
- Replace the Waste Toner Box488
- Loading Paper490
- Replacing Staples (1,000-Sheet Finisher)491
- Replacing Staples (3,000-Sheet Finisher)492
- Disposing of the Punch Waste494
Troubleshooting497
- Solving Malfunctions497
- Machine Operation Trouble497
- Printed Image Trouble501
- Responding to Messages504
Adjustment/Maintenance520
- Overview of Adjustment/Maintenance520
- Tone Curve Adjustment520
- Drum Refresh521
Clearing Paper Jams522
- Jam Location Indicators522
- Remove any Jammed Paper in Cassette 1523
- Remove any Jammed Paper in Cassette 2525
- Remove any Jammed Paper in the Multipurpose Tray535
- Remove any Jammed Paper in Duplex Unit536
- Remove any Jammed Paper in Inner Tray / Fixing Unit538
- Remove any Jammed Paper in Right Cover 2540
- Remove any Jammed Paper in Right Cover 3 (500-Sheet×2/1,500-Sheet×2)541
- Remove any Jammed Paper in the Bridge Unit542
- Remove any Jammed Paper in the Mailbox543
- Remove any Jammed Paper in the Document Processor (DP-7100)544
- Remove any Jammed Paper in the Document Processor (DP-7120)546
- Remove any Jammed Paper in the Document Processor (DP-7110)548
- Remove any Jammed Paper in the 1,000-Sheet Finisher550
- Remove any Jammed Paper in the 3,000-Sheet Finisher (Inner)553
- Remove any Jammed Paper in the 3,000-Sheet Finisher (Tray A)554
- Remove any Jammed Paper in the 3,000-Sheet Finisher (Tray B)558
Clearing a Staple Jam561
- Clearing a Staple Jam of the 1,000-Sheet Finisher561
- Clearing a Staple Jam of the 3,000-Sheet Finisher564
11 Appendix567
Optional Equipment568
- Overview of Optional Equipment568
- Optional Applications573
- Starting Application Use573
- Checking Details of Application574
Character Entry Method575
- Entry Screens575
- Entering Characters577
Paper578
- Basic Paper Specifications578
- Choosing the Appropriate Paper579
- Special Paper581
Specifications585
- Machine585
- Copy Functions587
- Printer Functions588
- Scanner Functions588
- Document Processor589
- Large Capacity Feeder (1,500-Sheet×2)590
- 1,000-Sheet Finisher590
- 3,000-Sheet Finisher591
- Punch Unit (for 1,000-Sheet/3,000-Sheet Finisher)591
- Mailbox (for 3,000-Sheet Finisher)592
Glossary593
- Ecoprint Mode594
- Printer Driver596
- Ram Disk596
- Status Page596
- Subnet Mask596
Index598

TASKalfa 3011i - Remove any Jammed Paper in Duplex Unit

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