Section 8
8-1
Models 60 and 62
Troubleshooting Guide
8
Troubleshooting Guide
Table 8-1
Problem Probable Cause Remedy
Page
Ref.
1. No product being
dispensed.
a. There is an inadequate amount of
mix in the hopper.
a. Fill the hopper with mix.
6-8
b. Control switch is in the OFF
position.
b. Place control switch in the AUTO
position
6-8
c. There is a freeze-up in the mix inlet
hole.
c. Call a service technician to adjust
hopper temperature.
d. Beater motor out on reset. d. Reset freezer. 5-2
e. Beater rotating counterclockwise. e. Call a service technician to correct
rotation. Should rotate clockwise from
the operator’s end.
- - -
f. Beater motor will not activate with
draw arm in the raised position.
f. An electrical problem requiring a
service call.
- - -
g. Frozen clumps of product blocking
flow of mix to freezing cylinder.
g. Improper handling of rerun. Rerun
must be thawed completely and foam
must be skimmed off. Always mix
50% fresh mix with 50% rerun.
7-1
h. Draw arm not engaged in draw
valve.
h. Center the draw valve on the draw
arm.
6-5
2. The product is too stiff. a. Improper lubrication of torque rotor
O-rings.
a. Lubricate the O-rings properly.
6-2
b. Improper consistency control
adjustment.
b. Product should be dispensed at 26
ºF
to 28ºF (-3.3ºC to -2.2ºC).
5-3
c. The torque rotor is binding. c. Before installing the torque arm,
check to see if the torque rotor can be
rotated freely without binding.
6-5
d. Not enough syrup being blended
with product.
d. Calibrate the syrup system. Syrup
delivery should be 1 oz. (29.6 ml) in 6
seconds.
6-9
e. Torque arm not installed. e. Install torque arm. 6-5
3. The product is too soft. a. Improper consistency control
adjustment.
a. Product should be dispensed at
26ºF to 28ºF (-3.3ºC to -2.2ºC).
5-3
b. The torque rotor is binding. b. Before installing the torque arm,
check to see if the torque rotor can be
rotated freely without binding.
6-5
c. Improper lubrication of torque rotor
O-rings.
c. Lubricate the O-rings properly.
6-2
d. Lubrication of torque rotor guide
bearing.
d. Do not lubricate the guide bearing.
6-2
e. Too much syrup being blended
with product.
e. Calibrate the syrup system. Syrup
delivery should be 1 oz. (29.6 ml) in 6
seconds.
6-9
f. Bad scraper blades. f. Replace scraper blades. 6-2
g. Dirty condenser (air-cooled) g. Brush condenser clean every 30
days.
7-1