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I can't access my voicemail

• Make sure that your operator’s voicemail number is

correctly entered in "Voicemail number".

• Try later if the network is busy.

I can't send and receive MMS

• Check your phone storage as it might be full.

• Contact your network operator to check service

availability and MMS parameters.

• Verify the server centre number or your MMS profile

with your operator.

• The server centre may be swamped. Try again later.

SIM card PIN locked

• Contact your network operator to obtain the PUK

(Personal Unblocking Key) code.

I can't connect my phone to my computer

• Check to make sure the USB port is not broken. If it’s

not working, try another USB port on your computer.

• Make sure USB drivers are properly installed.

• If you are using a Windows computer, make sure it

supports MTP mode. If you are using a Mac, make

sure to install Android File Transfer from www.

android.com/filetransfer/.

TCL IONz User Manual

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