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The phone becomes warm following prolonged
calls, game playing, internet surfing or running other
complex applications
• This heating is a normal consequence of the CPU
handling excessive data. Ending the above actions
will make your phone return to normal temperature.
After a factory data reset is performed, I can't use my
phone without entering Google account credentials
• After a reset is performed, you must enter the
original Google account credentials that were used
on this phone.
• If you don’t remember your Google account
credentials, complete Google
account recovery procedures.
• If you still cannot access your phone, apply to the
authorised repair centre, but remember that it will
not be regarded as a warranty case.
I forgot some passwords/codes/keys on my phone
• Perform a factory data reset.
• If you still cannot access your phone, apply to the
authorised repair centre, but remember that it will
not be regarded as a warranty case.