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Troubleshooting
There are 2 different modules in the in�touch 2 kit: the in�touch 2-EN for the home transmitter and the in�touch 2-CO
for the spa transmitter� They communicate together via an RF link� The in�touch 2-EN is responsible for the Ethernet
communications and the in�touch 2-CO is responsible for the spa communications�
in.touch 2-EN (home) status LED
This module’s LED can show various status conditions, as indicated below�
Troubleshooting
Both in�touch 2 modules have a status LED to help diagnose problems, if any occur�
Rapidly flashing YELLOW color :
The in�touch 2-EN is in pairing mode when this color is
shown (the pairing switch was pressed)� Until a pairing
successfully completes, the application cannot connect
to the spa� To complete the pairing, you must turn off the
spa (using its breaker), wait a few seconds and then flip
back the breaker to on� The pairing will then occur within
a few seconds� If not, then the in�touch 2-CO on the spa is
either incorrectly connected, out of range, or defective�
If the in�touch 2 modules were previously paired and the
pairing switch is accidently pressed, simply unplug the
in�touch 2-EN USB power cord and re-plug it (thereby
resetting the in�touch 2-EN module)� The modules should
then normally reconnect together�
Once out of pairing mode, the in�touch 2-EN will display
another color�
For each of the following colors, the information applies
whether the LED is blinking or not� If the LED is blinking,
please also refer to the Blinking LED section below�
RED color :
Reason?
The in�touch 2-EN is not detecting a router� Until this is
resolved, the application cannot connect to the spa�
What to do?
Make sure the router is powered and working correctly
(i�e� test it using another computer or device connected to
the same LAN port you intend to use)�
Make sure the Ethernet cable is correctly connected at
each end (LAN port on router end, and in�touch2-EN�)
If the problem still occurs, try connecting with another
cable� If a computer (or other device) works fine on the
LAN port, and the cable is fine, then the in�touch 2-EN is
likely defective�
GREEN color :
Reason?
The in�touch 2-EN is connected to a router (an IP address
was assigned), but the in�touch 2 server is not reachable�
What to do?
This is very likely a router configuration issue, so refer to
your router’s User Manual�
It may be due to Port 10022 being closed� Normally, this
port is open by default in commercial routers, but different
routers may have different behaviors�
If Port 10022 is confirmed as open, then some other
internal configuration is preventing the router from
accessing Internet� In this case, the application will still
have access to the spa if connected to the same network�
The server may also simply be temporarily “offline” for
servicing/maintenance, so try again later� The application
can still connect with the spa, but only from within the
same network�
If the application can connect to a local spa, the problem
is likely the Internet connection (WAN), a router mis-
configuration, or your Internet Service Provider (ISP) has
issues with its network connection�
BLUE color :
Reason?
This is the normal state of the in�touch2-EN LED�
It has a full Internet connection, with access to the
in�touch 2 server� As long as your device and application
have access to the Internet (either via Wi-Fi or cellular data
such as 3G, 4G, or LTE), then you’re good to go!
What to do?
Enjoy your spa!
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