Changes and Cancellation
Purchase orders that have been accepted by Seller may not be changed/ cancelled, in whole or part,
without written Seller consent. All changes must be included in change order reflecting purchase order
and submitted to the Seller. All other changes will not be accepted/acknowledged. Changes may affect
delivery dates. Expenses incurred because of changes shall be charged to Buyer. Buyer will be liable for
Seller’s costs incurred, plus a reasonable profit, for the portion of work terminated, in accordance with
generally accepted accounting principles, together with cancellation charges. Orders for standard product
may be changed by Buyer, with no penalty to Buyer, provided that Buyer provides Seller notification at
least 30 days prior to scheduled ship date. Order changes received within 30 days of scheduled ship date
may be subject to an order change charge; a schedule detailing these charges will be forwarded to Buyer
when Buyer’s change order is acknowledged. In no event can any aspect of the order be changed after
the product shipment has occurred. Custom orders may be cancelled by Buyer, provided that Buyer pays
Seller for completed work allocated to Buyer’s order at time of termination of the work at selling price and
all costs for work-in-progress and costs resulting from cancellation and reasonable profit therein. Specific
cancellation charges dependent on the type of custom product ordered. A schedule detailing these
charges will be forwarded to Buyer when Buyer’s cancellation fee of up to 100% of the order, depending
on the stage of completion of the order at the date the cancellation or revised is accepted.
Custom Products Policy
Custom items are not returnable. Items other than “off the shelf” products are considered custom and
are products/materials which have been altered, amended and customized to your order, and not
resalable.
Returns
Product return without written authorization by Seller will not be accepted. Returns accepted only with a
valid Return Material Authorization (RMA). To receive authorization for product return, call Seller. There
is a standard 25% restocking cost assessed on most returns. All returned products (non-repair) must be
unused, and in original condition. No refund/credit given for damaged products. We do not accept
postage-due/ C.O.D. packages at any time.
Excusable Delay
Seller shall not be liable for any loss or damage resulting from any delay in delivery or failure to deliver
which is due to any cause beyond Seller’s control, including, without limitation, acts of nature,
unavailability of supplies or sources of energy, riots, wars, fires, floods, epidemics, lockouts, strikes and
slowdowns, delays in delivery by supplies, or acts or omissions of the Buyer. The Buyer shall be liable
for stage charges, including but not limited to all third party costs and expenses incurred by Seller, in
holding or storing products for the Buyer or at the Buyer’s request.
Assignment
Buyer shall not assign any duties nor assign any order or any interest therein without written consent of
the Seller. Any such actual or attempted assignment shall entitle Seller to cancel the order upon written
notice to the Buyer.
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