Energy, Inc. • 3297 Pacific Street • Charleston, South Carolina 29407 • (843) 766-9800
Page 33
A P P E N D I X B
T R O U B L E S H O O T I N G (Continued)
KWh use matched my bill
but $ amount did not.
Rate setup is incorrect.
Insure that TED is pro-
grammed correctly. If you
are not sure, send us an
e-mail with a copy of your
utility bill, or the name and
address of the utility and
the rate code in effect. TED
will send you the correct
setup parameters to use.
TED did not match my
utility bill exactly.
This is normal. TED is designed
to be accurate within ± 2%, but
is usually within ± 1%. However,
if you set the meter read date as
the 10th of the month, then TED
computes your monthly total
based on a month beginning
at 12:01a.m. on the 10th of the
month. In fact your utility may
have read your meter at 4:00 in
the afternoon and if the 10th is
a weekend, may have read it on
the 8th, 9th, 10th or 11th. Many
utilities only read your meter
once every six months and
simply estimate your use.
No action required, unless
the differences can
not be explained by the
differences in read dates.
If the difference is larger
than can be explained,
then is it the KWh that is
incorrect or the $ total? If
the KWh is incorrect, check
the installation. If the $ is
incorrect, check the setup
information.
SYMPTOM
The LED on the RDU is
ashing yellow instead
of green.
POSSIBLE CAUSE SOLUTION
You have either entered
peak/offpeak rates or a
demand penalty. TED
is warning you that you
are now in a higher rate
Turn off lights and electrical
appliances.
The LED on the RDU
is ashing red instead
of green.
You have exceeded an
alarm parameter.
Turn something off, alter
your use patterns, or alter
your alarm settings.
TED was working just ne
and then quit.
TED locked up due to
spikes on the electrical
line.
TED is a mini computer and
just like your PC can lock
up. If this happens, unplug
the RDU, count to 15 and
plug it back in. If the MTU
locks up, turn off the circuit
& count to 15 and turn it
back on.
For situations not addressed in this section, please visit our web-
site to download a Troubleshooting Guide.
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