Green Lights Red Light What it means What to do
O On Self check failed. Unplug the Mobile Connector
from the vehicle then plug it
back in. If the error persists,
unplug the Mobile Connector
from both the vehicle and the
power outlet, then plug it back
in.
All on 1 flash Thermal fault. Consider charging in a cooler
area, such as indoors or in the
shade. If the error persists,
contact Tesla.
All on 5 flashes Adapter fault. Charging
current is limited to 8A.
Unplug the Mobile Connector
from the vehicle. Plug the
Mobile Connector back into
the vehicle. If the error
persists, unplug the Mobile
Connector from both the
vehicle and the power outlet,
then plug it back in.
O O Power lost. Unplug the Mobile Connector
and check that the power
outlet has power.
Questions?
ChargingInstallation@tesla.com
For 24/7 technical support: 1-877-79TESLA (1-877-798-3752)
For home charging installation inquiries: 1-650-681-6133
Troubleshooting
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