Tiger JPX-W10W - Food Is Not Cooked Well; Troubleshooting

42 43
ENGLISH
Has an
odor
Is
discolored
Is dry Is slimy
Points to be checked
○ ○ ○ ○
Are there grains of burned rice or water drops adhering to the outside or bottom of the
inner pot, or to the sensors?
P.19, 34 to 36
Was the Keep Warm function used continuously for more than 24 hours?
P.22
Is other than white rice (rinse-free rice) being kept warm?
P.22
Was cold rice added?
P.22
Was a spatula left in the inner pot?
P.22
Was less than the minimum required amount of rice being kept warm?
P.22
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Are there any grains of rice adhering to gaskets or the brim of the inner pot, etc.?
P.19, 34 to 36
○ ○ ○
Was the rice left in the rice cooker after KeepWarm Off was selected?
P.23
Was the rice left in the rice cooker after KeepWarm 6Hours was selected and the keep-
warm time passed?
P.23
Was there a power outage halfway?
P.49
○ ○
Was the rice (other than rinse-free rice) washed sufciently?
P.17
○ ○
Was the timer setting of more than 12 hours set?
P.26
Was the rice left in the rice cooker with the Keep Warm function turned off?
○
Was the rice cooker and its parts cleaned sufciently?
P34 to 39
Was the rice cooker and its parts cleaned after cooking?
P.39
○ ○ ○
Was the rice loosened well?
P.24
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Is the rice concentrated around the outer portions of the inner pot?
P.22
○ ○
Was the amount of rice and water correct?
P.16, 18, 50
Problem Cause
There is a thin lm covering the rice.
A thin, tissue-like lm is formed by melted and dried starch. This is not harmful to your
health.
Rice sticks to the inner pot.
Soft rice and sticky rice can easily stick to the pot.
Check the following points when rice being kept warm is abnormal.
Rice is not cooked well
Troubleshooting
Before cooking rice
Problem Points to be checked Solution Page
Touching keys does not work.
Is the rice cooker keeping rice warm?
Touch [Cancel] key to
cancel keeping warm before
operation.
P.20
Touching [Start/Rinse-free] key
causes a sound but does not start
cooking.
Is the inner pot set in the rice
cooker?
Set the inner pot. P.19
Is the inner pot cracked?
Purchase a new one at the
place of purchase.
P.49
Is the heating element of the inner
pot scratched?
Purchase a new one at the
place of purchase.
P.49
Check the following before requesting repair service.
* If the solutions above do not solve your problem, try solving it by adjusting the
keep-warm temperature with the procedure in P.48.
● Status of rice being kept warm
Food is not cooked well
Cooking food
Does not
boil
Boils over
Boils
down
Burns
Points to be checked
○ ○ ○ ○
Was the correct menu selected?
P.30, 31
○ ○ ○ ○
Were the appropriate ingredients and amounts used?
P.30, 31
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Were more than the maximum acceptable ingredients added?
P.30
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Were less than the minimum required ingredients added?
P.30
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Was a recipe other than one included in the “COOKBOOK” used?
P.31
○
Was the cooking time too short?
P.30 to 33
○ ○
Was the cooking time too long?
P.30 to 33
○
Are there any grains of burned rice adhering to gaskets or the brim of the inner pot?
P.19, 34 to 36
○ ○
Was the lid closed securely?
P.19
○
Was there a power outage halfway?
P.49
Check the following points when cooked food is abnormal.