GEARS–TheSystematicApproachtoDening,
DiagnosingandSolvingProblems
GatherInformation
•Informationreportedbythecustomer.
•Informationobservedbyyou.
•Establishthewhat,where,andwhenoftheissue.
EvaluatePotentialCauses
•Considerpossiblecausesoftheproblemtodevelopahypothesis.
•Narrowdownthefocusoftheproblem.
AssessPerformance
•Ensureyouhaveallthenecessarytoolsfortesting.
•Testallpotentialcausesofthefailure.
•Reevaluateandcreateanewhypothesisifnecessary.
Repair
•Returntheunittoservicebyrepairing,rebuildingorreplacing.
SolutionConrmation
•Didtheissuegoaway?
•Wastherootcauseoftheissuecorrectlyrepaired?
•Arethereanyothernewsymptoms?
SpecicationsandMaintenance:GEARS–The
SystematicApproachtoDening,Diagnosingand
SolvingProblems
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Groundsmaster®1200Pull-BehindRotaryMower
18235SLRevA