Toshiba e-STUDIO557 - Page 152

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© 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO556/656/756/856/557/657/757/857
ERROR CODE AND TROUBLESHOOTING
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* AccessFailed or KeyMismatch
[F109_6] Key consistency error (administrator password error for ADI-HDD authentication)
Take measures given in the following table according to the messages displayed in the SRAM Key
Status and FROM Key Status fields.
Remark:
If the error is not cleared, reinstallation of the system firmware, system software and application
is needed. ([4]+[9] → Power-ON)
KeyMismatch KeyMismatch <The error occurs when the SYS board is replaced>
Recover the license on the SYS board. (Transfer the license from SYS-
SRAM to SYS-FROM.)
 P.9-20 "9.2.4 Precautions and Procedures when replacing the SYS
board (for e-STUDIO556/656/756/856)" ([D]Restore ADI key)
<The error occurs except when the SYS board is replaced>
Recover the license on the SRAM board. (Transfer the license from SYS-
FROM to SYS-SRAM.)
 P.9-27 "9.2.7 Precautions and Procedures when replacing SRAM
board" ([G]Backup ADI key)
Classification Error item
Other service call Key consistency error - Administrator password error for ADIHDD
authentication.
Check item Measures
Encryption key status confirmation Check the message displayed by [3] + [C] + [POWER] → 5. Key Backup
Restore.
SRAM Key
Status
FROM Key
Status
Measures
* Access Failed Replace the SYS board.
 P.9-20 "9.2.4 Precautions and Procedures when replacing the SYS
board (for e-STUDIO556/656/756/856)" (all steps)
<With USB backup data: All key data recovery>
1. Recover all the data on the SRAM board.
[5] + [9] + [POWER] → “2. Restore SRAM Data from USB”
(For details, see "12.1.4Cloning procedure [B]Restoring procedure")
2. Recover the encryption key/license on the SYS board.
Follow the procedures below noted in  P.9-20 "9.2.4 Precautions and
Procedures when replacing the SYS board (for e-STUDIO556/656/756/
856)"
[D] Restore ADI key (only when ADI-HDD is installed)
[E] Restore encryption key
[F] Restore license
Access Failed * Replace the SRAM board.
 P.9-27 "9.2.7 Precautions and Procedures when replacing SRAM
board" (all steps)
OK KeyNull/
KeyBroken
Recover the ADI key on the SYS board.
 P.9-20 "9.2.4 Precautions and Procedures when replacing the SYS
board (for e-STUDIO556/656/756/856)" ([D]Restore ADI key)
KeyNull/
KeyBroken
OK Recover the encryption key on the SRAM board.
 P.9-27 "9.2.7 Precautions and Procedures when replacing SRAM
board" ([G]Backup ADI key)
SRAM Key
Status
FROM Key
Status
Measures