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ERROR CODE AND TROUBLESHOOTING
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8.3.2 Paper transport jam
[E010] Paper not reaching fuser transport sensor
* If the error [E010] caused by a paper jam underneath the drum cleaner often occurs due to an
insufficient paper separation from the photoconductive drum, set a smaller value in the code 08-
2960, and see what happens. At this time, however, pay attention to the transferability at the leading
edge of the paper since this transferability can be slightly narrowed depending on the environments
and conditions under which the equipment is placed or the media type of the paper used.
[E020] Paper stopping at fuser transport sensor
Classification Error item
Paper exit jam Paper which has passed the fuser unit does not reach the fuser transport
sensor
Check item Measures
Fuser transport sensor • Sensor check (Perform the input check: 03-[FAX]OFF/[7]/[C])
• Connector check
• Harness check.
LGC board • Connector check (CN332, CN339, CN341)
• Board check.
Transfer belt unit • transfer belt check
• transport motor driving PC board
Fuser • Connector check
• Harness check.
Drive unit, Rollers • Gear check
• Roller check
Drum separation finger solenoid • Motor check (Perform the output check:03-111/161)
• Harness check.
R
egistration sensor
• Sensor check (Perform the input check: 03-[FAX]ON/[4]/[E])
• Connector check
• Harness check.
Registration motor
• Motor check (Perform the output check:03-108/158)
• Harness check.
Replace parts Remarks
Fuser transport sensor
Drum separation finger solenoid
R
egistration sensor
Registration motor
LGC board
Classification Error item
Paper exit jam The trailing edge of paper does not pass the fuser transport sensor after its
leading edge has reached the fuser transport sensor.
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