e-STUDIO556/656/756/856/557/657/757/857 © 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE AND TROUBLESHOOTING
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[EA20] Paper transport stop jam
Is there any paper remaining on the transport path in the finisher or main unit?
YES Remove the paper.
NO
Is any of the connectors J17, J24, J9 and J11 on the finisher controller PC board
disconnected?
Is the harness connecting the finisher controller PC board and inlet sensor (PI1) open-
circuited?
Is the harness connecting the finisher controller PC board and buffer path inlet paper sensor
(PI17) open-circuited?
Is the harness connecting the finisher controller PC board and buffer path paper sensor
(PI14) open circuited?
Is the harness connecting the finisher controller PC board and stapling tray sensor (PI4)
open circuited?
Is the harness connecting the finisher controller PC board and delivery sensor (PI3) open
circuited?
YES Connect the connectors securely. Replace the harnesses.
NO
Is the inlet sensor working properly? (Check the movement of the actuator.)
Is the buffer path inlet paper sensor working properly? (Check the movement of the
actuator.)
Is the buffer path paper sensor working properly? (Check the movement of the actuator.)
Is the stapling tray sensor working properly? (Check the movement of the actuator.)
Is the delivery sensor working properly? (Check the movement of the actuator.)
l
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NO 1. Connect the connectors of the sensors securely.
2. Attach the actuators securely if their shafts are out of place.
3. Replace the sensors.
YES
Replace the finisher controller PC board.
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