Voice Assistant Adminstrator Guide 10/08 1
Voice Assistant Overview
Product Overview
Voice Assistant application is a flexible CTI-based IVR (Interactive Voice Response) product that
can be used by itself or with other companion CTI programs to implement a wide variety of
different voice processing functions. Voice Assistant runs as a service under the Net Server.
Voice Assistant is flexible in a number of ways including:
• Size – it can grow from 2 to 96 ports
• Programmability – it has a powerful scripting language
• Compatibility – it works with a variety of different CTI programs.
The many different functions that Voice Assistant can perform include:
• make announcements to callers
• play announcements to overhead paging
• log information to files
• place a call to a phone number and determine if answered
• prompt callers for information to attach to phone calls
• validate user information in a database
• trigger beeper messages
• play a menu of choices to a caller and act on the responses
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