Voice Assistant Overview
What’s New in Voice Assistant Version 4
2 Voice Assistant Adminstrator Guide 10/08
What’s New in Voice Assistant Version 4
Voice Assistant 4.0 has been enhanced to make it more powerful than ever. The following is a list
of new features and enhancements:
Voice Assistant
• Group Statistics can be run on specific port groups.
• Script Statistics can be run on individual scripts. For example, you can see how many times
callers reached your callback script.
• Fail Safe Transfer allows you to send a call to an extension if a voice port can not be obtained.
• Round Robin Port Selection allows you to use ports in a round robin manner.
• Email Voice Assistant statistics to someone such as your system administrator. This can be set
up to recur monthly or on an as needed basis.
• Dial Out – test your voice ports by telling them to dial a specific extension.
What Was New in Voice Assistant Version 3
Since Version 2.3, the Voice Assistant product has been further enhanced to make it a more
powerful product and allow it to run as a service under Net Server. The following is a list of new
features and enhancements:
Voice Assistant
• Runs Microsoft Windows 2000 Professional, Windows XP Professional, and Windows 2003
Server
• Supports up to 96 ports for TDM and 32 for VoIP ports
• Runs as a service under the Net Server (i.e., Net Server is required)
• Communicates to the Net Server via TCP/IP
• Is backward compatible with existing Voice Assistant scripts
• Has the ability to send OAI events from a script
• Has the ability to modify call information from a script
Voice Script Editor
• Format Variable Command: This action was added to format a variable using predefined or
custom format expressions
• Trim Variable Command: This action can be used to trim blank spaces from the beginning and/
or end of variables
• Add Date Command: This action allows addition and subtraction with date and time values
• Ten additional variables were added for use in Voice Script Editor 3.0 (W0 through W9)
• Editing tools have been added to copy, move, and delete blocks of lines from the script
• A real-time code-line count is displayed at all times
• Jumping to and from Labels in a script can be easily done using Ctrl-G and Ctrl-B
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