Troubleshooting
Bowl unit cleansing
Problem Solution
Ref.
Page
The toilet does
not flush despite
pressing the flush
button
Are you pressing the button repeatedly?
●
The toilet flush button cannot be used to activate a flush repeatedly.
●•
After the toilet flush button is pressed, the button cannot be used to
➞
activate another flush for about 20 seconds.
Are the LED's flickering on the washlet control panel?
●
The tank is filling with water. (Takes about 60 seconds)
●•
Is water available from the water supply?
●
Use a bucket full of water to flush.
➞
Is the water supply valve fully open?
●
–
–
51
15
The bowl unit
does not clean
automatically or
timing is delayed
(auto bowl unit
cleaning)
Is "AUTO FLUSH" set to "OFF"?
●
Set to "ON".
➞
Even if "AUTO FLUSH" is set to "ON", it is not available in the following
●
instances.
60 seconds after the toilet is flushed. Solution: After 60 seconds have
●•
passed, flush using the remote control.
When the amount of time seated on or standing in front of toilet seat is
●•
about six seconds or less
After using the toilet while standing and not moving away from the front
●•
of the toilet. Solution: Step away from the toilet and wait for about three
seconds.
When water droplets or dirt are disrupting the body sensor. Solution:
●•
Remove the dirt.
The seat sensor may have difficulty detecting some sitting postures.
●
Sit back on the toilet seat.
➞
38
21
21
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12
11
The timing for the auto bowl unit cleaning can be changed. (after approx. 10
●
seconds➞after approx. 5 or 15 seconds)
38
The toilet flushes on
its own
If the body sensor and seat switch are having detection difficulties with the
●
"AUTO FLUSH" set to "ON", flush the toilet while you are using it.
Please sit fully on the toilet. If you get up slightly from the seat, or sit
➞
forward on the seat, the seating switch may temporarily stop detecting your
presence.
Remove any dirt that is on the body sensor.
➞
38
11
12
Waste material does
not flush down
completely.
Is the water supply valve supply open?
●
Is the water filter clogged?
●
Clean the filter.
➞
Is the water supply to the toilet disrupted by other running water fixtures?
●
Cease using other fixtures and then flush the toilet.
➞
Are the full and partial flush buttons being used correctly?
●
Full flush (for solid waste): up to 10 m of toilet paper (single)
●•
Light flush (for liquid waste): up to 3 m of toilet paper (single)
●•
Flushing may be difficult depending the consistency of the waste material.
●
Flush the toilet again. If the bowl unit is not cleansed with a flushing,
➞
remove the stains with a brush or similar instrument.
When the tank is filling, you cannot flush the toilet.
●
Once the main display "Power" LED's are lit and the tank fills up with water,
➞
flush the toilet.
15
34
–
16
–
–
There is residue on
the bowl unit surface
Oil and other hard-to-see grime may stick to the bowl unit surface.
●
Clean the bowl with a non-abrasive toilet detergent.
➞
29
Toilet Seat and Toilet Lid (AUTO OPEN/CLOSE)
Problem Solution
Ref.
Page
The toilet lid does not
open automatically.
Is "AUTO OPEN/CLOSE" set to "OFF"?
●
➞Set to "ON".
Even when set to "
●
ON
",
AUTO OPEN/CLOSE is not performed for about 15 seconds
after the toilet seat or toilet lid is closed.
When the toilet lid is closed by hand
●•
(To make the Washlet more user-friendly, a time interval is set from when the lid
is closed to when it will open next.)
Move away from the toilet and wait at least 15 seconds before approaching
➞
the bowl unit again.
Detection by the body sensor may be difficult when the room temperature
●
exceeds 30°C.
Open and close by hand.
➞
40
–
21
–
Did you set the time until the next lid opening to 30 seconds or 90 seconds?
●
42
After the power plug is inserted, the toilet lid does not open automatically for
●
about 10 to 60 seconds.
Open and close by hand.
➞
–
The toilet lid or seat cover installed
●
Remove any covers.
➞
–
The toilet lid does not
close automatically.
Is "AUTO OPEN/CLOSE" set to "OFF"?
●
➞Set to "ON".
When the time spent sitting on or standing in front of the toilet seat is less
●
than 6 seconds, the toilet seat and toilet lid will close after about 5 minutes.
If they do not close automatically even though "AUTO OPEN/CLOSE" is set
●
to "ON", the body sensor may be detecting incorrectly.
If there is a reflective object in front, such as a mirror or glass, move the
➞
reflective object or use a curtain or other object to block it.
40
–
11
The toilet lid opens
on its own.
Is the sensor directly exposed to sunlight?
●
Do not directly expose the sensor to sunlight, because it may cause
➞
incorrect detection.
Is there a heater within the detection range of the body sensor?
●
Do not place within the detection range of the sensor.
➞
Is a urinal or wash basin also installed in the bathroom?
●
The sensor may detect someone using the urinal, causing the toilet lid to open or
➞
close.
11
The toilet lid closes
on its own.
Is "AUTO OPEN/CLOSE" set to "ON"?
●
Is AUTO CLOSE WAITING TIME set to 25SEC?
●
The seat sensor may have difficulty detecting some sitting postures.
●
Sit back on the toilet seat.
➞
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11
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