Troubleshooting
Toilet Seat and Toilet Lid (AUTO OPEN/CLOSE)
Problem Solution
Ref.
Page
The toilet lid and
toilet seat open at the
same time.
Are the settings configured to open the toilet lid and toilet seat at the same
●
time?
42
Stops (or closes)
while opening.
If the lid or seat hits an obstruction the first time it opens after inserting the
●
power plug, it may stop (or close) partway during the next operation.
While there are no obstructions, disconnect the plug and insert it again
➞
after about 5 seconds, and then move out of the toilet room and wait at
least 15 seconds before approaching the bowl unit again.
15
The open timing has
changed.
Detection by the
●
body sensor may be difficult when the room temperature
exceeds 30°C.
11
Toilet Seat and Toilet Lid
Problem Solution
Ref.
Page
Cannot open or close
with the remote
control.
If automatic opening works
●
➞Check "Is the remote control working?"
If automatic opening does not work either
●
The toilet seat or toilet lid may not be mounted correctly.
●•
Mount them correctly.
➞
Incorrect detection may occur when operating under fluorescent lights.
●
54
30
–
The toilet seat does
not get warm.
Is the toilet seat temperature set to "OFF" or a low level?
●
22
Is the ENERGY SAVER LED (green) lit and is the SEAT LED off?
●
Timer energy-saver is operating and has turned off the toilet seat heater.
●•
When you sit on the seat, the heater is turned on temporarily and the seat
➞
is warmed in about 15 minutes.
Is the ENERGY SAVER LED (orange) lit?
●
If the SEAT LED is lit as well: Auto energy-saver is operating
●•
When you sit, the toilet seat is temporarily heated.
➞
24
Have you been seated for a long time?
●
After about 20 minutes of sitting, the temperature starts going down, and
●•
after about 1 hour, the heater is turned "OFF".➞Move away from the toilet
seat and then go back.
–
The seat sensor may have difficulty detecting some sitting postures.
●
Sit back on the toilet seat.
➞
11
Is a toilet seat or lid cover installed?
●
➞
Remove any covers.
–
Energy-Saver
Problem Solution
Ref.
Page
The timer energy-
saver feature is not
working.
Did you replace the remote control batteries?
●
When the batteries are discharged, the settings may be erased.
●•
Reconfigure the settings.
➞
14
26
The auto energy-
saver feature is not
working.
Because the function takes several days learning the usage conditions before
●
starting energy-saver, the amount of energy saving may be low, depending
on the frequency of use.➞Check the type of energy saver.
24
Deodorizer
Problem Solution
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Page
The deodorizer is not
working.
Even after sitting down, you do not hear operation sounds.
●
Sit back on the toilet seat
➞
➞Set the deodorizer settings to "ON".
If you hear an operation sound when you sit on the toilet seat
●
Clean the deodorizing filter.
➞
44
31
A strange odor is
emitted.
Are you using an air freshener or deodorizer that you purchased separately?
●
Doing so may reduce the effectiveness of the Washlet deodorizer or cause
●•
strange odors.
Remove the air freshener or deodorizer.
➞
–
The deodorizer is not
working.
Is "DEODORIZER" set to "OFF"?
●
➞Set to "ON".
44
Others
Problem Solution
Ref.
Page
Water is leaking
from the plumbing
connections.
If any nuts in a connection are loose, firmly tighten them with a tool such as a
●
monkey wrench.
If the water leak does not stop, close the water supply valve and seek
➞
repair.
–
Water splashes up
when using the toilet
The water in the bowl unit that is used to mask smells is the cause of the
●
splashing.
Adding a layer of toilet paper on the surface of the water can slightly reduce
➞
splashing.
–
The main unit is
unstable.
There is clearance between the toilet seat cushion and the toilet bowl for
●
activating the seat sensor. When you sit on the toilet seat, the toilet seat
subsides slightly to activate the seat sensor.
–
When cleansing, you
hear a squishing
sound underneath
the floor.
Flush the toilet and check for sounds coming from the discharge pipe. Use a
●
device that maintains the necessary toilet water level.
–
When flushing, you
hear a gurgling
sound.
When the toilet is flushed together with waste material, the sound is a result
●
of air, waste material and water being pulled through the system.
–
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