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Toto SN970M - User Manual

Toto SN970M
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Warranty Registration and Inquiry
For product warranty registration, TOTO U.S.A. Inc. recommends On-Line Warranty Registration.
Please visit our web site http://www.totousa.com. If you have questions regarding warranty policy or
coverage, please contact TOTO U.S.A. Inc., Customer Service Department, 1155 Southern Road,
Morrow, GA30260 (888) 295 - 8134 or (678) 466 - 1300 when calling from outside of U.S.A.
1155 Southern Road
Morrow, GA 30260
(770) 282 8686
©2012 TOTO USA, Inc.
2012.5.18
D08688
Washlet
Integrated Toilet
G500
MS970CEMFG (SN970M)
with Warranty
Instruction Manual
Thank you for your recent purchase of the TOTO Washlet. Please read the enclosed information to ensure the
safe use of your product.
Be sure to read this Instruction Manual before using your product and keep it in a safe place for future reference.

Questions and Answers

  • M
    mdavisAug 8, 2025
    Why is water leaking from my Toto toilet plumbing connections?
    • O
      oblackwellAug 8, 2025
      If you notice water leaking from the plumbing connections of your Toto toilet, check if any nuts in the connection are loose. If they are, firmly tighten them using a tool such as a monkey wrench. If the leak persists, close the water supply valve and seek repair.
  • C
    carterstephanieAug 12, 2025
    What to do if the deodorizer is not working on my Toto toilet?
    • V
      vspearsAug 12, 2025
      If the deodorizer in your Toto toilet isn't working, first ensure that the deodorizer settings are set to "ON". If the issue continues, the deodorizing filter might be clogged; try cleaning it.
  • S
    Scott JohnsonAug 17, 2025
    Why Toto toilet seat does not get warm?
    • C
      Carol CaldwellAug 18, 2025
      If your Toto toilet seat isn't getting warm, check if the seat temperature is set to "OFF" or a low level; if so, set the temperature to a higher level. Also, the timer energy-saver might be operating and has turned off the toilet seat heater. When you sit on the seat, the heater is turned on temporarily and the seat is warmed in about 15 minutes.
  • M
    markallenAug 22, 2025
    What to do if the wand extends but water does not come out of my Toto toilet?
    • P
      Patrick BrownAug 22, 2025
      If the wand on your Toto toilet extends but no water comes out, first check if the water supply valve is closed and open it. If the valve is open, the water filter drain valve might be clogged with foreign matter, so try cleaning the filter.
  • W
    William DavisAug 28, 2025
    Why the bowl unit does not clean automatically on my Toto toilet?
    • N
      nashnicholasAug 28, 2025
      If the bowl unit on your Toto toilet isn't cleaning automatically or the timing is delayed, make sure people step away from the toilet and wait for about three seconds. Also, check if water droplets or dirt are disrupting the body sensor and remove any dirt.
  • G
    Glenn GarzaSep 1, 2025
    What to do if the wand does not extend on my Toto toilet?
    • T
      Tiffany GrantSep 2, 2025
      If the wand on your Toto toilet does not extend, disconnect the power plug and wait about 10 seconds before inserting it again.

Summary

Safety Precautions

Electrical Safety Precautions

Details precautions related to power plugs, cords, outlets, and grounding to prevent shock.

Water and Electrical Hazard Precautions

Covers risks of water contact with electrical components and installation in wet areas.

Burn and Physical Injury Prevention

Advises on preventing low-grade burns and injuries from misuse of heated features.

Water Supply and Installation Safety

Specifies using potable water, connecting to cold water supply, and grounding.

Operational Precautions

Basic Operations

Core Washing and Drying Functions

Explains basic operations like flush, cleansing modes (rear, front), and drying.

Automatic Functions

Temperature Adjustment

Water and Toilet Seat Temperature Adjustment

Provides step-by-step instructions for setting water and toilet seat temperatures.

Drying Air Temperature Adjustment

Details the process for setting the drying air temperature.

Energy-Saver Features

Configuring Energy Saver Modes

Guides on how to configure auto energy saver and timer energy saver modes.

Changing Settings

Detailed Auto Flush and Open;Close Configuration

Step-by-step guide to configure auto flush, waiting times, and auto lid/seat operations.

What to Do?

Emergency Flushing in Power;Water Outages

How to flush the toilet during power outages or water supply failures.

Remote Control and Panel Operation Issues

Solutions for issues with the remote control and panel operation, including battery replacement.

Troubleshooting

Initial Checks and Cleansing Issues

Basic checks for power, LEDs, and troubleshooting cleansing and drying malfunctions.

Toto SN970M Specifications

General IconGeneral
Bowl ShapeElongated
Flush SystemDynaMax Tornado Flush
Rough-In12 inches
MaterialCeramic
ColorCotton White
ADA CompliantYes
Seat IncludedYes
Water Consumption0.8 GPF & 1.28 GPF (Dual Flush)
FeaturesCEFIONTECT
TypeOne-piece

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