24
8 My Toucan is “offline”
1) Reboot your Toucan: Turn off your
Toucan (using the light switch it’s
connected to) and wait at least 10
seconds. Then, turn on the light switch
back on
2) Run Through the Set-Up Process: Refer
to Section 4
* may be caused by weak Wi-Fi signal. Improve
performance by moving your router closer to
your Toucan, or adding a Range Extender in
between
Note: Model Number and Serial Number (S/N) is located on the packaging, instruction manual, on the
product or inside the battery compartment. Please have this information ready before contacting tech
support.