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12. Troubleshooting & FAQ
Frequently Asked Questions
1 How long will my recordings be available?
All Toucan come standard with a two-hour
download and “look back” window. With
premium subscription plans, you can “go back
in time” to access every event that your
Toucan generated for up to 30 days
2 How do I download a recording? Refer to Section 8
3 Do I have to leave my light switch on?
Yes, Toucan uses power continuously, so you
will have to leave the light switch on. We have
provided with your Toucan a “Keep it On”
label as reminder to leave the switch on
4
How many Toucan Cameras can I install at
home?
There’s no limit. We recommend installing
Toucan at all major entry points. You can add
multiple camera to your Kuna app and
manage each camera all in one app
5 Can I use LED bulb with Toucan Yes, we recommend that you use an LED bulb.
6
What is the maximum light bulb wattage I can
use with the Smart Socket
Smart Socket supports up to maximum 75W
7 I do not see any Toucan show up in setup screen
Toucan uses Bluetooth® LE 4.0 for setup. You
will need to be within about 10 feet of the
Toucan and have Bluetooth enabled on your
mobile device. Try rebooting your mobile
device and launching the Kuna app again
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