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English
Note
3. What can I do if I cannot access the Internet?
1) Check to see if all the connectors are connected well, including the
telephone line, Ethernet cables and power adapter.
2) Consult your ISP and make sure all the VPI/VCI, Connection Type, account
username and password are correct. If there are any mistakes, please
correct the settings and try again.
3) If you still cannot access the Internet, please restore your Modem Router to
its factory default settings and reconfigure your Modem Router by following
the instructions of this QIG.
4) Please feel free to contact our Technical Support if the problem still exists.
Technical Support
For more troubleshooting help, go to:
www.tp-link.com/support/faq.asp
To download the latest Firmware, Driver, Utility and User Guide, go to:
www.tp-link.com/support/download.asp
For all other technical support, please contact us by using the following
details:
Global
Tel: +86 755 26504400
E-mail: support@tp-link.com
Service time: 24hrs, 7days a week
Poland
Tel: +48 (22) 721 75 63
E-mail: support.pl@tp-link.com
Service time: Monday to Friday
9:00AM to 5:00PM. GMT+1 or
GMT+2 (Daylight Saving Time)
Russian Federation
Tel: +7 (495) 726 17 45
E-mail: support.ru@tp-link.com
Service time: Monday to Friday
10:00AM to 6:00PM. GMT+4
*Except bank holidays in Russian
Federation
Ukraine
Tel: +38 044 590 51 14
E-mail: support.ua@tp-link.com
Service time: 13:00-22:00, from
Monday till Friday (except national
holidays)
With the Router powered on, press
and hold the RESET button on the
rear panel for 8 to 10 seconds
before releasing it.
Once the Router is reset, the current configuration settings will be lost and
you will need to re-configure the router.
Press it for 8 to 10 seconds.
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