21
WarrantyProcedure
Ship To:
Trace Engineering Company, Inc.
Attn: Service Department. RMA#
5916 195 NE
Arlington, WA 98223
Phone: (360) 435-8826
(Warranty Coordinator)
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Be sure to include in the package:
Complete the warranty card and mailed it to Trace Engineering within ten (10) days from
the date of purchase. Keep your bill of sale as proof of purchase, should any difficulties
arise concerning the registration of the warranty card.
Warranty registration is tracked by model and serial numbers only, not by owner's name.
Therefore, any correspondence or inquiries made to Trace Engineering must include the
model and serial number of the product in question. Be sure to fill in the model and serial
numbers in the space provided below. Keep this portion of the warranty card in a safe
place for future reference.
Warranty service must be performed only at an authorized Trace Service Center, or at the
Trace Engineering factory. Notify the repair facility before shipping to avoid the possibility
of needless shipment.
: If you wish your Trace Engineering product to be serviced at the
factory, it must be shipped fully insured in the original packaging or equivalent; this warranty
will not cover repairs on products damaged through improper packaging. If possible, avoid
sending products through the mail.
Note: Before returning any equipment to Trace Engineering, call our Warranty Coordinator
and request an Return Merchandise Authorization (RMA) number. Be sure to have the
serial number of the equipment handy.
Complete return shipping address (PO Box numbers are not acceptable) and telephone
number where you can be reached during work hours.
A detailed description of any problems experienced, including the make and model
numbers of any other equipment in the system, types and sizes of loads, operating
environment, time of unit operation and temperature.
A copy of your proof of purchase (purchase receipt).
Repaired products will be returned freight C.O.D. unless sufficient return shipment funds
are included with the unit. Products sent to the factory from outside the U.S. MUST include
return freight funds, and sender is fully responsible for all customs documents, duties,
tariffs, and deposits.
Record the model and serial numbers on page one and retain for your files.
FACTORY SERVICE
0
0
0
UNAUTHORIZED SERVICE PERFORMED ON ANY TRACE PRODUCT WILL VOID THE
EXISTING FACTORY WARRANTY ON THAT PRODUCT.
UNAUTHORIZED SERVICE PERFORMED ON ANY TRACE PRODUCT WILL VOID THE
EXISTING
FACTORY WARRANTY ON THAT PRODUCT.
Copyright Trace Engineering Co. Inc. Tel (360) 435-8826 Part Number 2680 Rev. C
5916 195 Street, NE Fax (360) 435-2229 November 4, 1998
Arlington, WA 98223 USA www.traceengineering.com Page
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