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TROUBLESHOOTING
This is a connected product. To ensure you are receiving the latest firmware updates to keep your grill operating at its peak performance, always
make sure your grill is connected. See “Connecting Your Grill” on page 13.
Although rare, you may see an error or warning message display on your control panel. Please refer to the following chart for a list of error
messages and how to resolve them:
ERROR MESSAGE SOLUTION
LOW TEMP ERROR (LEr)
This error will occur if the temperature of the grill falls below 120°F (49°C) for 10 minutes, causing
the grill to go into shut-down mode. Shut-down mode will continue for an additional 10 minutes.
To correct this, you must allow the grill to cool to a safe temperature. Unplug the grill. Completely
remove all pellets and ash from the firepot and any pellets that may have fallen inside the grill. When
restarting the grill afer a Low Temp Error, turn o the controller; then turn it back on. If the problem
persists, contact customer service (see page 36). Ensure that you have properly maintained your
grill as described in “Maintaining Your Grill” on pages 30–31. The most common causes of a low temp
error are improper startup procedure, lack of maintenance, or running out of pellets during a cook.
w WARNING
Fire Hazard. Do not restart grill without completely removing ALL pellets from the
firepot. Do not attempt multiple restarts without following these care and cleaning instructions each
time. Failure to follow these instructions could cause pellets to overflow into the base of the grill,
creating a fire hazard.
HIGH TEMP ERROR (HEr)
This error will occur when the temperature in the grill reaches temperatures above 550°F (288°C)
for more than 45 seconds, causing the grill to shut o the fan and auger motor. Let the grill cool
completely, then turn o the grill. Inspect the hopper, auger, and firepot. Ensure that you have
properly maintained your grill as described in “Maintaining Your Grill” on pages 30-31. Clear out any
remaining pellets from the firepot and grill body and restart your grill. If the problem persists, stop
using the grill and contact customer service (see page 36). The most common cause of a high temp
error is improper startup procedure afer a low temp error.
SLOW IGNITION
This message will occur when there is no significant temperature rise afer 15 minutes of ignition.
A slow ignition warning does not indicate that it will not ignite; it is simply communicating it is taking
a little longer to ignite. Make sure your grill is connected and on the latest firmware.
FAILED TO IGNITE
This error will occur if the grill is out of pellets, pellets are wet, pellets are old, or the igniter did not light.
Please scan the QR code on page 31 for “Frequently Asked Questions” . Make sure your grill is connected
and on the latest firmware.
IGNITER DISCONNECT
This error will occur when the controller does not detect the igniter. Check to see if the igniter is
connected and restart your grill. See traeger.com/support for proper procedure to check if igniter is
disconnected. If the issue persists, contact customer service (see page 36).
FAN DISCONNECTED
This error will occur when the controller is no longer getting a reading from the fan. This is caused by
the fan connection on the back of the controller becoming disconnected, a bad wire, or a faulty fan.
Go to traeger.com/support for steps on how to check the connection. If the issue persists, contact
customer service (see page 36).
AUGER DISCONNECTED
This error will occur when the controller is no longer getting a reading from the auger. This is caused
by the auger connection on the back of the controller becoming disconnected, a bad wire, or a faulty
auger. Go to traeger.com/support for steps on how to check the connection. If the issue persists,
contact customer service (see page 36).
ERROR MESSAGES
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