Traeger REDLAND - WiFIRE Connectivity Troubleshooting

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PROBLEM/QUESTION RECOMMENDED SOLUTION
App is constantly showing
“Lost Connection Attempting
to Reconnect.”
Wi-Fi signal could be weak. Try moving the grill closer to the router or the router closer to the grill,
or extending your wireless network.
The weak signal could be a result of an obstruction between the grill WiFIRE® antenna located within
the hopper assembly and your home network. Positioning the hopper side of the grill to face the
network signal origin and/or removing obstacles could result in signal improvement.
Grill status in app displays as
“Unknown.”
Try turning your grill o and on.
Restart app/restart phone.
Try re-pairing network in the grill settings:
1. Go to the Remote section of the app.
2. Select the gear icon in the upper-right corner on the grill screen.
3. Select “Re-Pair Network” under Grill Settings.
Delete grill from the app and disconnect it from your Wi-Fi network:
1. Go to the Remote section of the app.
2. Select the gear icon in the upper-right corner on the grill screen.
3. Select “Delete Grill” under Grill Settings.
4. Re-pair the network under Grill Settings.
I want to change/update the name of
my grill.
1. Go to the Remote section of the app.
2. Select the gear icon in the upper-right corner on the grill screen.
3. Select “Edit Grill Name” under Grill Settings.
How can I see how strong the Wi-Fi
signal is on the grill?
1. Go to the Remote section of the app.
2. Select the gear icon in the upper-right corner on the grill screen.
3. Select “Grill Settings,” then “Network Settings.”
4. Wi-Fi strength will be displayed:
• Excellent: signal strength is > -50 db
• Good: signal strength is -50 to -59 db
• Fair: signal strength is -60 to -69 db
• Poor: signal strength is -70 to -79 db
• Unusable: signal strength is < -80 db
Can I ignite my grill using
the app?
No. You must start your grill manually. Remote start is not available through the app.
Can I shut down my grill using the
app?
1. Go to the Remote section of the app.
2. Select the gear icon in the upper-right corner on the grill screen.
3. Select “Shut Down Grill.”
It says my grill is already assigned to
another account. What should I do?
Contact customer service (see page 36).
How do I delete a grill from my
account?
1. Go to the Remote section of the app.
2. Select the gear icon in the upper-right corner on the grill screen.
3. Select “Delete Grill” under Grill Settings.
4. Turn on your grill.
5. Press the Menu button, then scroll to Wi-Fi Settings.
6. In Wi-Fi Settings, select “Forget Network.”
WiFIRE® PROBLEMS/QUESTIONS
TROUBLESHOOTING CONTINUED
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