18. WARRANTY & REPAIR POLICY
Limited Warranty on Products
Any of our products which, under normal operating conditions, proves defective in material or
in workmanship within one (1) year from the date of shipment by Transducer Techniques, will
be repaired or replaced free of charge provided that you obtain a return material authorization
from Transducer Techniques and send the defective product, transportation charges prepaid
with notice of the defect, and establish that the product has been properly installed, main-
tained, and operated within the limits of rated and normal usage. Replacement product will be
shipped F.O.B. our plant. The terms of this warranty do not extend to any product or part
thereof which, under normal usage, has an inherently shorter useful life than one year. The
replacement warranty detailed here is the Buyer’s exclusive remedy, and will satisfy all
obligations of Transducer Techniques, whether based on contract, negligence, or otherwise.
Transducer Techniques is not responsible for any incidental or consequential loss or damage
which might result from a failure of any Transducer Techniques’ product. This express
warranty is made in lieu of any and all other warranties, expressed or implied, including implied
warranty of merchantability or fitness for particular purpose. Any unauthorized disassembly or
attempt to repair voids this warranty.
Obtaining Service Under Warranty
Advance authorization is required prior to the return to Transducer Techniques. Before return-
ing the item(s), either write to the Repair Department c/o Transducer Techniques, 42480 Rio
Nedo, Temecula, CA 92590, or call (951) 719-3965 with: 1) a part number; 2) a serial number
for the defective product; 3) a technical description of the defect; 4) a no-charge purchase
order number (so products can be returned to you correctly); and, 5) ship to and bill to
addresses. Shipment to Transducer Techniques shall be at Buyer’s expense, and repaired or
replacement items will be shipped F.O.B. our plant in Temecula CA. Non-verified problems or
defects may be subject to a $75 evaluation charge. Please return the original calibration data
with the unit.
Obtaining Non-Warranty Service
Advance authorization is required prior to the return to Transducer Techniques. Before return-
ing the item(s), either write to the Repair Department c/o Transducer Techniques, 42480 Rio
Nedo, Temecula, CA 92590, or call (951) 719-3965 with: 1) a model number; 2) a serial
number for the defective product; 3) a technical description of the malfunction; 4) a purchase
order number to cover Transducer Techniques’ repair cost; and 5) ship to and bill to
addresses. After evaluating the product, we will contact you to provide the estimated repair
costs before proceeding. The minimum evaluation charge is $75. Shipment to Transducer
Techniques shall be at Buyer’s expense, and repaired items will be shipped to you F.O.B. our
plant in Temecula, CA. Please return the original calibration data with the unit.
Repair Warranty
All repairs of Transducer Techniques’ products are warranted for a period of 90 days from the
date of shipment. This warranty applies only to those items that were found defective and
repaired; it does not apply to products in which no defect was found and returned as is, or
merely recalibrated. Out-of-warranty products may not be capable of being returned to the
exact original specifications or dimensions.
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