Troubleshooting
Troubleshooting receiver issues
This section describes some possible receiver issues, possible causes, and how to solve them. Please
read this section before you contact Technical Support.
The receiver does not turn on
Possible cause Solution
External power is too low. Check the charge on the external power supply, and check the
fuse if applicable. If required, replace the battery.
Internal power is too low. Do the following:
l
Check the charge on the internal batteries and replace if
required.
l
Ensure battery contacts are clean.
External power is not properly
connected.
Do the following:
l
Check that the Lemo connection is seated properly.
l
Check for broken or bent pins in the connector.
Faulty external power cable. Do the following:
l
Try a different cable.
l
Check pinouts with multimeter to ensure internal wiring is
intact.
The receiver is not tracking any satellites
Possible cause Solution
The GNSS antenna does not have
clear line of sight to the sky.
Ensure that the antenna has a clear line of sight.
The receiver does not log data
Possible cause Solution
Insufficient memory in the
internal memory.
Delete old files. Press the Power button for 30 seconds.
SPS985 GNSS Smart Antenna Getting Started Guide 27
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