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Service
Your Tripp Lite product is covered by the warranty described in
this manual. For more information on warranty service, visit
tripplite.com/support. Before returning your product for service, follow
these steps:
1. Review the installation and operation procedures in this manual
to ensure that the service problem does not originate from a
misreading of the instructions.
2. If the problem continues, do not contact or return the product to
the dealer. Instead, visit tripplite.com/support.
3. If the problem requires service, visit tripplite.com/support and click
the Product Returns link. From here you can request a Returned
Material Authorization (RMA) number, which is required for service.
This simple online form will ask for your unit’s model and serial
numbers, along with other general purchaser information. The
RMA number, along with shipping instructions will be emailed to
you. Any damages (direct, indirect, special or consequential) to
the product incurred during shipment to Tripp Lite or an authorized
Tripp Lite service center are not covered under warranty. Products
shipped to Tripp Lite or an authorized Tripp Lite service center must
have transportation charges prepaid. Mark the RMA number on the
outside of the package. If the product is within its warranty period,
enclose a copy of your sales receipt. Return the product for service
using an insured carrier to the address given to you when you
request the RMA.
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