Problem/Symptom Cause Action/Cure
The following can be carried out by a competent person
FAULT FINDING
1 Water too hot. 1.1 Temperature
control incorrectly
commissioned.
1.1.1 Refer to commissioning section.
1.2 Not enough cold
water flowing
through shower.
1.2.1 Reposition the temperature control.
1.3 Increase in the
ambient cold water
temperature.
1.3.1 Reposition the temperature control.
1.4 Cold water supply
blocked.
1.4.1 Turn off shower and consult a competent
plumber or contact Customer Service.
1.5 High volume of cold
water drawn off
elsewhere.
1.5.1 Reduce the simultaneous demand from the
mains supply.
2 Water too cold. 2.1 Temperature
control incorrectly
commissioned.
2.1.1 Refer to commissioning section.
2.2 Not enough hot
water flowing
through shower.
2.2.1 Reposition the temperature control.
2.3 Decrease in the
ambient cold water
temperature.
2.3.1 Reposition the temperature control.
2.4 Insufficient hot water
supplies from the
heating system.
2.4.1 Make sure heating appliance is set to
maximum or has sufficient stored hot water.
2.4.2 Make sure heating appliance is igniting by
trying a hot water tap elsewhere.
2.5 Hot water supply
blocked or restricted.
2.5.1 Turn off shower and consult a competent
plumber or contact Customer Service.
3 High water
flow and/
or poor
performance
on a mains fed
system.
3.1 Flow regulators not
fitted.
3.1.1 Fit the supplied flow regulators in the inlet
elbows.
Thermostatic mixer shower
16