P. 65
Troubleshooting
Problem Possible causes Solution
Rear gears not shifting correctly Derailleur is not indexed with shifter
Derailleur hanger is bent
Friction in the cable housings
Dirt or corrosion in the shifter
Chain is damaged
Adjust cable tension
Align or replace derailleur hanger
Lubricate or replace cable housing
Lubricate or replace shifter
Fix or replace chain
Front gears not shifting correctly* Derailleur is not indexed with shifter
Derailleur out of position
Friction in the cable housings
Dirt or corrosion in the shifter
Adjust cable tension
Adjust derailleur alignment and height
Lubricate or replace cable housing
Lubricate or replace shifter
Replace chain
Chain drops
From smallest rear sprocket
From largest rear sprocket
From smallest front chainring*
From largest front chainring*
Rear derailleur high (H) limit is too loose
Rear derailleur low (L) limit is too loose
Front derailleur high (H) limit is too loose
Front derailleur low (L) limit is too loose
Turn high (H) limit screw clockwise
Turn low (L) limit screw clockwise
Turn high (H) limit screw clockwise
Turn low (L) limit screw clockwise
Chain won’t reach
The smallest rear sprocket
The largest rear sprocket
The smallest front chainring*
The largest front chainring*
Rear derailleur high (H) limit is too tight
Rear derailleur low (L) limit is too tight
Front derailleur high (H) limit is too tight
Front derailleur low (L) limit is too tight
Turn high (H) limit screw counterclockwise
Turn low (L) limit screw counterclockwise
Turn high (H) limit screw counterclockwise
Turn low (L) limit screw counterclockwise
Chain skips Chain is worn out
One or many sprockets worn out
One or many chainrings worn out
Sprocket or chainring has a broken tooth
Replace chain
Replace sprockets
Replace chainrings
Replace sprocket or chainring
Weak braking Brakes are not properly adjusted
Brake pads are worn out
Rim or disc is dirty
Adjust brakes
Replace brake pads
Clean rim or disc
* Not applicable on 9-speed model