Wi-Fi Troubleshooting
If the camera does not connect and you’ve already checked the settings mentioned on the previous page, please
log in to your router and double check the setting for wireless channel selection. On an Apple airport you would
use the Airport Utility.
If the “Search” function of the wireless setup page found your Wi-Fi network it means that the wireless
networking hardware is working. If it then doesn’t connect it means that there is a password or IP address related
issue.
You can temporarily turn off passwords on your Wi-Fi router, and if you then set “Security mode” to “off” in the
camera, it should connect unless you have set your router to reject connection attempts from unknown devices.
Assuming that you are now at least connecting without passwords, you can proceed to add wireless security to
your router and try again. We recommend WPA2 if available, otherwise WPA. The older WEP mode is obsolete and
may not work correctly on Apple Airport. If you have trouble, switch to WPA2.
Since each password type can have 2 variations, this means you could have 4 possible combinations: WPA-TKIP,
WPA-AES, WPA2-TKIP, and WPA2-AES.
Some routers like Apple Airport series do not show clearly which one of these settings is being used, so if you have
difficulty you should try all 4 possible combinations. On a laptop you typically do not need to specify the exact
password type since the laptop will try everything automatically. The camera is picky, it needs to know exactly
what type of password you are using and does not try anything other than the exact type that you entered.
Remember to “Apply” first, then “Test”. If it says “Connected!” at the end of the test, you can remove the cable.
However, as long as the cable is still attached, the camera’s “System” menu will show “No wireless connection”.
If you still have trouble, be sure to check the Appendix for known issues.
To Next Page
Loading...
