Appendix E: Known issues
1. Do not use a wireless password with spaces or punctuation in it. For example, “Joe & Mary’s Wi-Fi #2” may
not work unless you change it to something like JoeAndMary2”. Also make sure any WPA/WPA2 password is
between 8 and 63 characters total.
2. On the Apple Airport and similar routers, the 128 bit WEP ASCII mode password may not work. In this case we
recommend using WPA2/AES.
3. If you use Gmail for motion detection and send a very large number of emails, Google may suspect that you
are using the camera to send spam and may temporarily suspend or block your account. Use the schedule
feature to get alerts only when you really want them. Or use the interval time to suppress new emails for a
given amount of time.
4. Some routers, like Linksys routers, have a factory default setting in the firewall menu called “Block or filter
anonymous internet requests”. The purpose of this setting is to prevent access to any of your network devices
therefore if you want to be able to access your camera from the internet you would have to uncheck this
option.
5. Some wireless routers /access points have a feature called “Wireless client access isolation” This is for use in
public Wi-Fi networks where it is desirable to prevent: one wireless device from accessing another wireless
device. Do not use this if you want to be able to access your camera from a laptop connected wireless to same
router.
6. D-Link DIR 655 and similar routers have to be at firmware 1.21 or later. If yours has version 1.10 firmware you
need to upgrade your router.
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