True CS400 - Page 133

CHAPTER 7: ADDITIONAL INFORMATION
TRUEfitness.com / 800.426.6570 / 636.272.7100 129
TROUBLESHOOTING GUIDE (continued):
Fault CN03:
Stuck Key
Console
Membrane Key stuck
down/closed
Membrane key is
damaged
Contact dealer or TRUE
service
Fault CN04:
Lower Board
Comm Fault
(Treadmill
Only)
Console
Brainboard fails to receive timely
communication responses from
lower board - Fault after 3 retries
Loose Cable
Power cycle
Check cable connections
Smart Card
Contact dealer or TRUE
service
MCB
Console
Fault CN05: No
Lower Control
Console
No lower board connected to
console - detection wires not
connected.
Loose Cable
Power cycle
Check cable Connection
Console Configure
incorrectly
Re-configure console
Fault CN06:
Config
Mismatch
Console
Console is configured for a
product different than that to
which it is connected.
Console Configure
incorrectly
Power cycle
Re-configure console
Loose Cable
Check cable connections
Fault CN07:
Calibration
Timeout
Console
Incline Calibration was not able
to complete within allowed time.
Low AC Line Voltage
Retry calibration
Verify AC Voltage at
Outlet
Fault CN08:
Calibration
Failed - Lower
Limit Not
Reached
Console
During incline calibration, the
incline stalled before reaching
what should be the lower limit.
Console displays Fault
Calibration not saved.
Incline disabled.
Power cycle
Check cable connections
Run incline calibration
Incline Potentiometer
value out of range
Contact dealer or TRUE
service
Fault CN09:
Insert Safety Key
Console Emergency Circuit opened
Safety Key not engaged
Re-insert safety key
Loose Cable
Check cable connections
Switch Damaged
Contact dealer or TRUE
service
Fault CN10: E-
Stop Fault
Console
A test of the emergency circuit
has failed
Console Catch
Power cycle
Safety Key not engaged
Reinsert safety key
Loose Cable
Check cable connections
Switch Damaged
Contact dealer or TRUE
service
Fault CN24: BB
Comm Fault
Console
SBC cannot communicate with
Brainboard
Console
Power cycle
Contact dealer or TRUE
service
Fault CN25:
Firmware
Mismatch
Console
Firmware on brainboard not
compatible with SBC software
Corrupt software
Power cycle
Reconfigure Console
Firmware and software
versions are not
compatible
Re-install
software/firmware
Contact dealer or TRUE
service