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True CS400 - User Manual

True CS400
143 pages
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*Assembly Guide & Warranty Card Included
Revision 051114
CS400 TREADMILL
OWNER’S MANUAL

Table of Contents

Questions and Answers

  • A
    Adam YangSep 23, 2025
    Why does my True Elliptical Trainer say Fault CN09 Insert Safety Key?
    • E
      evansjamesSep 23, 2025
      If your True Elliptical Trainer displays 'Fault CN09: Insert Safety Key', it might be incorrectly configured as a treadmill. Try reconfiguring the console.
  • B
    Brianna BryantAug 25, 2025
    What causes Fault CN08 Calibration Failed on True CS400 Elliptical Trainer?
    • J
      Juan WatsonAug 25, 2025
      If your True Elliptical Trainer shows 'Fault CN08: Calibration Failed - Lower Limit Not Reached', it might be incorrectly configured as a treadmill. Try reconfiguring the console.
  • T
    Timothy NicholsAug 25, 2025
    What to do if my True Treadmill shows Fault SC04: Motor Under Speed?
    • A
      Anthony GriffinAug 26, 2025
      If your True Treadmill displays a 'Motor Under Speed' fault, it could be due to several reasons. High friction between the belt and deck is a common cause, so try lubricating the treadbelt. Also, check the tension of both the drive belt and the walking belt. Ensure that the AC line voltage is adequate. If the speed sensor is dirty or misaligned, it is best to contact your dealer or TRUE service.
  • L
    Lisa SmithAug 26, 2025
    Why does my True Treadmill display Fault SC06: Motor Acceleration Fault?
    • E
      Elizabeth DavisAug 27, 2025
      A 'Motor Acceleration Fault' on your True Treadmill can occur for a few reasons. If the user is holding the belt back, stop doing that. High friction between the belt and deck can also cause this issue, so lubricating the treadbelt may help. If the speed sensor is dirty or misaligned, further assistance may be needed.
  • R
    Randy JohnsonAug 27, 2025
    What to do if my True Treadmill shows Fault SC05: Motor Over Speed?
    • J
      Jean ReedAug 27, 2025
      A 'Motor Over Speed' fault on your True Treadmill can be triggered by a few things. High friction between the belt and deck may be the cause, so lubricating the treadbelt is a good first step. Make sure that the AC line voltage is correct. If the speed sensor is dirty or misaligned, it is best to contact your dealer or TRUE service.
  • J
    John LopezSep 15, 2025
    How to fix Fault CN02 Invalid Console Configuration on True CS400?
    • J
      Jeffrey GillSep 15, 2025
      If you receive 'Fault CN02: Invalid Console Configuration' on your True Elliptical Trainer, the console may be configured incorrectly, or the incline motor may be out of range, or the cable may be loose. You can try power cycling the elliptical or reconfiguring the console. For an out of range incline motor, or if the issue persists, contact your dealer or TRUE service.
  • E
    Elizabeth RojasSep 12, 2025
    What to do if there is Fault CN06 Config Mismatch on True Elliptical Trainer?
    • J
      janice61Sep 12, 2025
      If you're seeing a 'Fault CN06: Config Mismatch' error on your True Elliptical Trainer, it could be due to the console being configured incorrectly or a loose cable. Try power cycling the machine or reconfiguring the console. Ensure all cable connections are secure by checking them.
  • J
    Joe KnappSep 14, 2025
    What to do if my True Elliptical Trainer shows Fault CN05 No Lower Control?
    • J
      James IbarraSep 14, 2025
      If your True Elliptical Trainer displays a 'Fault CN05: No Lower Control' error, it could be due to a loose cable or incorrect console configuration. Try power cycling the elliptical. Additionally, check all cable connections to ensure they are properly connected. If the problem persists, try reconfiguring the console.
  • J
    Jose AllenSep 5, 2025
    What to do if my True Exercise Bike displays Fault CN25: Firmware Mismatch?
    • D
      Danny ReeseSep 5, 2025
      If your True Exercise Bike displays Fault CN25, it means the firmware on the brainboard is not compatible with the SBC software, the software is corrupt, or the firmware and software versions are not compatible. You can try power cycling the bike, reconfiguring the console, or reinstalling the software/firmware. If the problem persists, contact your dealer or TRUE service.
  • K
    Kenneth HooverSep 2, 2025
    What does Fault CN06: Config Mismatch mean on my True Exercise Bike and how to fix it?
    • J
      Jason AtkinsonSep 2, 2025
      Fault CN06 on your True Exercise Bike means the console is configured for a product different than the one it's connected to. Try power cycling the console. Also, reconfigure the console and check the cable connections.

Summary

Safety Instructions

Important Safety Instructions

Critical safety instructions for treadmill operation, setup, and general use.

Safety Key and Grounding Procedures

Explains the use of the safety key and proper grounding for electrical safety.

Power Requirements and Warnings

Details electrical requirements and potential hazards related to power supply.

Warning Decals and Compliance Information

Information on warning labels and adherence to regulatory standards.

Assembly Instructions

Pre-Assembly Checklist and Hardware

Lists frame components and hardware required before starting assembly.

Treadmill Assembly Steps

Step-by-step guide for assembling the treadmill from unpackaged parts.

Product Overview

Treadmill Components Identification

Identifies and labels the key external parts of the CS400 treadmill.

Programming and Operation

Heart Rate Monitoring and Control Features

Explains heart rate tracking via grips/straps and Heart Rate Control workouts.

Workout Program Descriptions

Details various preset workout programs available on the console.

Virtual Active Video Workouts

Introduces scenic video-enhanced workouts for an immersive experience.

Transcend Console Operation

Transcend Console Overview and Features

Identifies and describes the main components and features of the Transcend console.

Touchscreen Navigation and Controls

Guides users on navigating the touchscreen interface and its various functions.

Multimedia and Connectivity Options

Covers Web Browser, iPod Integration, Bluetooth Audio, and TV Controls.

Advanced Console Functions

Explains service mode, setup, calibration, and other advanced console settings.

Escalate15 Console Operation

Escalate15 Console Overview and Navigation

Identifies console features and guides basic navigation and operation.

Advanced Console Functions for Escalate15

Covers service mode, setup, calibration, and other advanced settings.

Escalate9 Console Operation

Escalate9 Console Overview and Navigation

Identifies console features and guides basic navigation and operation.

Advanced Console Functions for Escalate9

Covers service mode, setup, calibration, and other advanced settings.

Emerge Console Operation

Emerge Console Overview and Navigation

Identifies console features and guides basic navigation and operation.

Advanced Console Functions for Emerge

Covers maintenance mode, calibration, and diagnostics.

Care and Maintenance

General Care and Maintenance Guidelines

Provides instructions for routine cleaning, inspection, and safety during maintenance.

Running Belt Alignment and Tensioning

Details procedures for adjusting the running belt's alignment and tension.

Treadmill Lubrication and Leveling

Instructions for lubricating the belt/deck and leveling the treadmill.

Scheduled Preventive Maintenance

Recommends quarterly maintenance tasks performed by a qualified technician.

Customer Service

Contacting Service and Sales Representatives

Information on how to contact TRUE Fitness for support and sales inquiries.

Reporting Freight and Parts Damage

Procedures for reporting damages that occur during shipment.

Additional Information

Troubleshooting Guide for Common Issues

A guide to diagnosing and resolving common treadmill malfunctions.

Technical Specifications and Features

Lists detailed technical specifications, dimensions, and features of the CS400.

Commercial Limited Warranty Details

Outlines the terms, conditions, coverage, and exclusions of the commercial warranty.

Warranty Registration Process

Instructions on how to register the product to validate the warranty.

True CS400 Specifications

General IconGeneral
Display TypeLCD
Programs12
Heart Rate MonitoringContact and wireless
Maximum User Weight400 lbs
Drive SystemFront

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