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True CS400 - User Manual

True CS400
143 pages
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*Assembly Guide & Warranty Card Included
Revision 051114
CS400 TREADMILL
OWNER’S MANUAL

Table of Contents

Questions and Answers

  • T
    tdixonSep 9, 2025
    Why does my True Exercise Bike show Fault CN08: Calibration Failed - Lower Limit Not Reached?
    • J
      Jacob SmithSep 9, 2025
      Fault CN08 on your True Exercise Bike indicates that during incline calibration, the incline stalled before reaching what should be the lower limit. Try reconfiguring the console. This fault may also appear if the unit is configured as a treadmill.
  • J
    Justin PowellSep 7, 2025
    What does Fault CN07: Calibration Timeout mean on my True Exercise Bike?
    • J
      jimeneztracySep 7, 2025
      Fault CN07 on your True Exercise Bike means that the incline calibration was not able to complete within the allowed time. You can try to reconfigure the console. This fault may also appear if the unit is configured as a treadmill.
  • S
    Scott NewtonAug 22, 2025
    Why am I getting Fault CN07 Calibration Timeout on my True CS400 Elliptical Trainer?
    • A
      Ashley StantonAug 22, 2025
      If your True Elliptical Trainer displays 'Fault CN07: Calibration Timeout', it might be incorrectly configured as a treadmill. Try reconfiguring the console.
  • J
    Jose AllenSep 5, 2025
    What to do if my True Exercise Bike displays Fault CN25: Firmware Mismatch?
    • D
      Danny ReeseSep 5, 2025
      If your True Exercise Bike displays Fault CN25, it means the firmware on the brainboard is not compatible with the SBC software, the software is corrupt, or the firmware and software versions are not compatible. You can try power cycling the bike, reconfiguring the console, or reinstalling the software/firmware. If the problem persists, contact your dealer or TRUE service.
  • A
    Angela IngramSep 3, 2025
    How to fix Fault CN02: Invalid Console Configuration on True Exercise Bike?
    • J
      Jessica JacksonSep 4, 2025
      Fault CN02 on your True Exercise Bike indicates that the product configuration data has failed validation checks. Try power cycling the bike. If that doesn't work, reconfigure the console. If the Incline Motor is out of range, contact your dealer or TRUE service. Also, check for any loose cables.
  • K
    Kenneth HooverSep 2, 2025
    What does Fault CN06: Config Mismatch mean on my True Exercise Bike and how to fix it?
    • J
      Jason AtkinsonSep 2, 2025
      Fault CN06 on your True Exercise Bike means the console is configured for a product different than the one it's connected to. Try power cycling the console. Also, reconfigure the console and check the cable connections.
  • K
    kristensteeleSep 1, 2025
    What to do if my True Exercise Bike displays Fault CN05: No Lower Control?
    • E
      evansdonnaSep 1, 2025
      If your True Exercise Bike displays Fault CN05, it indicates that no lower board is connected to the console, or the detection wires are not connected. You can try to power cycle the device. Also, check the cable connections. If the console is configured incorrectly, reconfigure it.
  • J
    joshuacisnerosAug 31, 2025
    Why does my True Treadmill show Fault SC03: Incline Run Fault?
    • F
      Francisco SmithAug 31, 2025
      If your True Treadmill displays a 'Incline Run Fault', it could be due to several reasons. The incline potentiometer value might be out of range, the acme nut might be jammed, or there might be an issue with the motor bearings. Contact your dealer or TRUE service.
  • R
    Rebecca GrayAug 30, 2025
    What causes Fault SC02: Incline Stall on a True Treadmill?
    • R
      Randall CordovaAug 30, 2025
      If your True Treadmill displays a 'Incline Stall' fault, it could be due to several reasons. The incline potentiometer value might be out of range, the acme nut might be jammed, or there might be an issue with the motor bearings. Contact your dealer or TRUE service.
  • J
    James DavisAug 28, 2025
    How to fix Fault SC07: Speed Sensor Fault on True Treadmill?
    • P
      Philip BarrAug 29, 2025
      If your True Treadmill is showing a 'Speed Sensor Fault', there are a few potential causes. The speed sensor might be dirty or misaligned, so contact your dealer or TRUE service. High friction between the belt and deck can also trigger this fault, so lubricating the treadbelt is advisable. Also, check the AC line voltage.

Summary

Safety Instructions

Important Safety Instructions

Critical safety instructions for treadmill operation, setup, and general use.

Safety Key and Grounding Procedures

Explains the use of the safety key and proper grounding for electrical safety.

Power Requirements and Warnings

Details electrical requirements and potential hazards related to power supply.

Warning Decals and Compliance Information

Information on warning labels and adherence to regulatory standards.

Assembly Instructions

Pre-Assembly Checklist and Hardware

Lists frame components and hardware required before starting assembly.

Treadmill Assembly Steps

Step-by-step guide for assembling the treadmill from unpackaged parts.

Product Overview

Treadmill Components Identification

Identifies and labels the key external parts of the CS400 treadmill.

Programming and Operation

Heart Rate Monitoring and Control Features

Explains heart rate tracking via grips/straps and Heart Rate Control workouts.

Workout Program Descriptions

Details various preset workout programs available on the console.

Virtual Active Video Workouts

Introduces scenic video-enhanced workouts for an immersive experience.

Transcend Console Operation

Transcend Console Overview and Features

Identifies and describes the main components and features of the Transcend console.

Touchscreen Navigation and Controls

Guides users on navigating the touchscreen interface and its various functions.

Multimedia and Connectivity Options

Covers Web Browser, iPod Integration, Bluetooth Audio, and TV Controls.

Advanced Console Functions

Explains service mode, setup, calibration, and other advanced console settings.

Escalate15 Console Operation

Escalate15 Console Overview and Navigation

Identifies console features and guides basic navigation and operation.

Advanced Console Functions for Escalate15

Covers service mode, setup, calibration, and other advanced settings.

Escalate9 Console Operation

Escalate9 Console Overview and Navigation

Identifies console features and guides basic navigation and operation.

Advanced Console Functions for Escalate9

Covers service mode, setup, calibration, and other advanced settings.

Emerge Console Operation

Emerge Console Overview and Navigation

Identifies console features and guides basic navigation and operation.

Advanced Console Functions for Emerge

Covers maintenance mode, calibration, and diagnostics.

Care and Maintenance

General Care and Maintenance Guidelines

Provides instructions for routine cleaning, inspection, and safety during maintenance.

Running Belt Alignment and Tensioning

Details procedures for adjusting the running belt's alignment and tension.

Treadmill Lubrication and Leveling

Instructions for lubricating the belt/deck and leveling the treadmill.

Scheduled Preventive Maintenance

Recommends quarterly maintenance tasks performed by a qualified technician.

Customer Service

Contacting Service and Sales Representatives

Information on how to contact TRUE Fitness for support and sales inquiries.

Reporting Freight and Parts Damage

Procedures for reporting damages that occur during shipment.

Additional Information

Troubleshooting Guide for Common Issues

A guide to diagnosing and resolving common treadmill malfunctions.

Technical Specifications and Features

Lists detailed technical specifications, dimensions, and features of the CS400.

Commercial Limited Warranty Details

Outlines the terms, conditions, coverage, and exclusions of the commercial warranty.

Warranty Registration Process

Instructions on how to register the product to validate the warranty.

True CS400 Specifications

General IconGeneral
Display TypeLCD
Programs12
Heart Rate MonitoringContact and wireless
Maximum User Weight400 lbs
Drive SystemFront

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