CHAPTER 4B: ESCALATE
15
OPERATION
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ADVANCED CONSOLE FUNCTIONS (continued):
Diagnostics Menu - Software Update (continued):
• Insert the USB drive containing the software update into the console’s USB port.
• From the Diagnostics Menu, use the Up/Down Selection Buttons to highlight Software Update and press the
Enter Button (A).
• When the console locates the software update, highlight Update Software (B) and press Enter.
NOTE: Do not power cycle the unit between the software and firmware updates
• After the installation of the software update, highlight Load Firmware (C) and press Enter.
• Following the installation of the software and firmware, power cycle the unit to finalize the software update.
Diagnostics Menu - Advanced:
The advanced screen contains multiple tools that are used in the production of the console and for demonstration
purposes. It is recommended to leave these settings in their default positions.
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