Turtle Beach AudioTron - Contacting Turtle Beach; Technical Support

AudioTron Quick-Start Guide
Page 23
Contacting Turtle Beach
AudioTron is a product of:
Voyetra Turtle Beach, Inc. 5 Odell Plaza, Yonkers, NY 10701 USA
Technical Support: Tel: (914) 966-2150 Fax: (914) 966-1093
Main: Tel: (914) 966-0600 Fax: (914) 966-1102
Web Sites:
www.turtle-beach.com
www.voyetra.com
www.Tbeach.com
www.voyetra–turtle-beach.com
Technical Support
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If trouble is experienced with the operation of AudioTron that cannot be solved with the directions presented in
this manual, please refer to the Reference Manual on the enclosed CD or visit our on-line knowledge base.
Web-based technical support
The Turtle Beach web site provides AudioTron Firmware Updates, Frequently Asked Questions (FAQ) and a
comprehensive knowledge base that includes the latest product information and troubleshooting tips.
AudioTron FAQ and Knowledge Base: http://www.turtle-beach.com/wb/audiotron/faq.htm
The Knowledge Base is in the Sales & Support area of our web site.
1. Go to the Turtle Beach web site (www.turtle-beach.com) and click on “Sales & Support”, then “Knowledge
Base”.
2. Scroll down to the "A" section and click on “AudioTron”. This will bring up the list of articles.
AudioTron Firmware & Software Updates: http://www.turtle-beach.com/wb/audiotron/download.htm
The Files & Drivers area is in the Sales & Support area of our web site.
1. Go to the Turtle Beach web site (www.turtle-beach.com) and click on “Sales & Support”, then “Files &
Drivers”.
2. Scroll down to the "A" section and click on AudioTron. This will bring up the list of files available for
download (including firmware updates and other support files).
Other Technical Support
If you can’t solve the problem by visiting our web support site, contact Turtle Beach Technical Support as
follows:
E-mail Tech Support: tech@turtle-beach.com
Many issues can be resolved via email. Please allow at least 48 business hours for a response.
Fax Tech Support: 914-966-1093 Att: Tech Support.
Fax a description of your problem to the above number, and please be sure to include your name, product
name, and product ID/serial number.
Phone Tech Support: (914) 966-2150 M-F, 9 a.m. to 5 p.m. EST (except public holidays)
Please note that all calls will be answered on a first-come, first-served basis. Because we cannot guarantee the
length of time you will be on hold, we highly recommend you only use this option as a last resort. Times are
subject to change without notice.
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Because networks can be set up in so many different ways, Turtle Beach technical support cannot provide
assistance on network troubleshooting. Please contact the manufacturer of your network hardware for
assistance on getting the network running per the requirements in this manual.
A basic explanation of the networking terminology used in this manual is presented in the Reference Manual
on the enclosed CD.