SonixTouch Service Manual 00.053.058, Revision D Table of Contents
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APPENDIX A: TROUBLESHOOTING SOLUTIONS......................................................................................................................................A-1
A.1 SYSTEM NOT POWERING UP .................................................................................................................................................................... A-1
A.1.1 Test System Power Up............................................................................................................................................................................ A-1
A.2 SYSTEM HAS POWER BUT IS NOT POWERING UP................................................................................................................................. A-1
A.2.1 Check Internal Modulo Power Connections............................................................................................................................................ A-1
A.3 SYSTEM POWERS ON, LCD DISPLAY SHOWS MBR ERROR 1............................................................................................................... A-2
A.4 SYSTEM SEEMS SLOW............................................................................................................................................................................... A-2
A.4.1 Clear RAM .............................................................................................................................................................................................. A-2
A.4.2 Undetected RAM..................................................................................................................................................................................... A-2
A.4.3 Check Custom Keys Settings ................................................................................................................................................................. A-2
A.4.4 Check DICOM Settings .......................................................................................................................................................................... A-3
A.4.5 Clear DICOM Settings ............................................................................................................................................................................ A-3
A.4.6 Cleanup System...................................................................................................................................................................................... A-3
A.4.7 Delete Older LUTS Files......................................................................................................................................................................... A-3
A.4.8 Delete Older LOG Files........................................................................................................................................................................... A-3
A.5 SYSTEM FREEZES DURING USE............................................................................................................................................................... A-4
A.5.1 Test RAM Chips ...................................................................................................................................................................................... A-4
A.6 IMAGE IS GRAINY........................................................................................................................................................................................ A-4
A.6.1 Adjust the Clarity Setting......................................................................................................................................................................... A-4
A.6.2 Check the Clarity License Status ............................................................................................................................................................ A-4
A.6.3 Re-Import License.txt.............................................................................................................................................................................. A-5
A.7 IMAGE HAS THREE (3) UNIFORM BLACK AREAS (LEFT, MIDDLE, RIGHT) ........................................................................................... A-5
A.7.1 Test US Module....................................................................................................................................................................................... A-5
A.8 REGEDIT – ENSURE SETTINGS ARE CORRECT ..................................................................................................................................... A-6
A.9 LCD DISPLAY BLANK, TOUCH SCREEN DISPLAYS CORRECTLY .......................................................................................................... A-7
A.9.1 Reset LCD Display to Factory Defaults .................................................................................................................................................. A-7
A.9.2 Create a Temporary Video Connection/Restore LCD Display with Tech Support Help .......................................................................... A-7
A.10 LCD DISPLAY BLANK, TOUCH SCREEN DISPLAYS ULTRASONIX LOGO ONLY ................................................................................... A-7
A.10.1 Check Trackball and Mouse Port Connections....................................................................................................................................... A-7
A.10.2 Check for Interference from a USB Device............................................................................................................................................. A-7
A.11 LCD DISPLAY WORKS, BUT TOUCH SCREEN STILL DISPLAYS ULTRASONIX LOGO EVEN IN IMAGING MODE.............................. A-8
A.11.1 Check the Serial Cable Connection........................................................................................................................................................ A-8
A.11.2 Check the Serial Expansion Card Driver ................................................................................................................................................ A-8
A.12 LCD DISPLAY WORKS, BUT TOUCH SCREEN BLANK OR HAS LINES ................................................................................................... A-8
A.12.1 Check the Device Settings for Touch Screen Video Card....................................................................................................................... A-8
A.12.2 Reset Display Settings to Factory Defaults ............................................................................................................................................ A-8
A.12.3 Check Display Settings of Console Video Card...................................................................................................................................... A-8
A.13 INITIALIZATION FAILURES.......................................................................................................................................................................... A-9
A.13.1 Electronics Initialization Failure – Hardware Test Software ................................................................................................................... A-9
A.13.2 Failed DL Memories Test ...................................................................................................................................................................... A-10
A.13.3 Check Serial Port Configuration for Corruption..................................................................................................................................... A-11
A.13.4 System Hangs When Loading Maps (at Initialization) .......................................................................................................................... A-11
A.13.5 Online Support Failure (at Initialization)................................................................................................................................................ A-11
A.14 NO NETWORK CONNECTION VIA ETHERNET CABLE........................................................................................................................... A-12
A.14.1 Loose or Faulty Network Cable Connections........................................................................................................................................ A-12
A.14.2 BIOS Network Configuration (for two (2) Network Ports)...................................................................................................................... A-12
A.15 TRANSDUCER CONNECTION PORT NOT FUNCTIONING ..................................................................................................................... A-13
APPENDIX B: ELECTROMAGNETIC IMMUNITY TABLES..........................................................................................................................B-1
APPENDIX C: ULTRASONIX LIMITED WARRANTY ...................................................................................................................................C-1
APPENDIX D: SERVICE DRAWINGS ..........................................................................................................................................................D-1
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